The Service Center at the Tennessee Board of Regents (TBR) supports the System Office and Technical Colleges of Applied Technology (TCATs) within the following functional areas: Human Resources, Payroll, Finance, and Student. The Service Center Student functional area is supported by the Office of Student Success for admissions, records, financial aid, and accounts receivable.

The Associate, Student Services is responsible for ensuring all student transactions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, State, and Federal regulations, policies, and guidelines. In consultation with the Associate Vice Chancellor for Student and Financial Aid Services, Assistant Vice Chancellor for Academic Affairs, and Student Services Specialist, this position manages the curriculum and student record processes in Banner and Curriculog for the technical colleges. The Associate, Student Services works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served.

Responsibilities:

Collaborate with Academic Affairs, Policy & Strategy - Research, and IT on new academic program and dual enrollment creation, modification, termination, replication, and relocation:

to create new and modify academic programs in Banner Student validation tables and course records in the master catalog incorporating mandated data elements

Assist in maintaining validation tables and process configuration between Acalog/Curriculog and Banner Student for updates to new and existing academic programs and courses

Initiate workflow for new course creation and modifications incorporating mandated data elements

Provide technical support for the implementation, maintenance, analysis, evaluation, and testing of workflows and templates for Curriculog and Banner Student

Create and maintain business process documentation for technical and functional users related to curriculum management for Curriculog and Banner Student including; curriculum proposal forms and modification forms

Assist in the preparation of batch transcripts to be sent to students at end of term

Assist in the preparation of batch degree audit forms to be sent to institutions for advising and conferral purposes

Run population selections for batch processes

Assist with the process to produce and send all 1098T Forms

Serve as liaison with technical college instructors regarding attendance, grade entry, and exit processes in Self-Service Banner (SSB)

Assist the Associate Vice Chancellor, Student and Financial Aid Services with all other student records maintenance as directed

Assist with the facilitation of training for institutions on curriculum processes for Curriculog and Banner Student processes

Assist with the development and maintenance of guidelines and training documentation for functional users

Field employee questions and researches student records transaction processing concerns

Work cooperatively and effectively with other departments, including the Office of Academic Affairs and IT in support of Curriculog and Banner Student database changes and improvements

Communicate to employees and administration regarding student records related issues and solutions

Collaborate with the Office of Academic Affairs, Policy and Strategy, and IT to initiate and compile institutional, TBR, State, and Federal required reports as well as ad hoc reports

Prepare for proposed changes to reporting requirements and proactively facilitate the creation or updates to necessary scripts to extract data from Banner

Oversee the submission of data to the National Student Clearinghouse to ensure timeliness and accuracy

Perform additional duties as assigned

Knowledge, Skills, and Abilities:

In-depth knowledge of college or university admissions and records processing and reporting requirements

Broad knowledge of federal and state laws and guidelines

A willingness and passion to learn new hardware and software systems that are consistent with duties

Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions

Effective organizational and time management skills

Ability to work as part of a team or work alone without close supervision

Ability to communicate effectively, both in writing and orally

Ability to understand customer needs and provide quality service

Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information

Minimum Qualifications:

Bachelor's degree and a minimum of 2 years of related work experience OR an Associate's degree and a minimum of 5 years of related work experience OR a comparable combination of education and experience

Experience working in student services in a technical college, community college, university setting or system

Experience with Banner or similar ERP system

Preferred Qualifications:

Experience and familiarity with curriculum management and student record management

Experience with Acalog/Curriculog

Experience within a shared service operating environment

Experience or training in Windows operating system and Microsoft Office 365 applications

Experience in developing and implementing training and/or workshops for functional users

This position is eligible to be filled remote within Tennessee.