This job has expired

International Student and Scholar Services Coordinator

Cal Poly Pomona
Pomona, California
Classification Salary Range: $5,025 - $7,159 per month
Closing date
Apr 2, 2023

View more

Student & Scholar Services
Knowledge Communities
International Student and Scholar Services
Position Type
Employment Type
Organization Type
College / University

Job no: 523691
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: APC – Unit 4

Job Classification: SSP III

Classification Salary Range: $5,025 - $7,159 per month

Anticipated Hiring Amount: $5,025 - $5,355 per month

Work Hours: Monday – Friday 8:00am-5:00pm


Recruitment Closing Date: March 17, 2023



The College of Professional and Global Education supports Cal Poly Pomona’s international initiatives by leading student and faculty mobility including Study Abroad and Exchange Programs and the International Student and Scholar Services, which maintains the university’s SEVIS compliance. CPGE advances global citizenship, cultural competencies, and diversity of the university campus through its programs. The position reports to the Dean of the College of Professional & Global Education.



  • Coordinates with the ISSSO Advisors immigration advising services for F-1 students.
  • Responsible for J-1 student and scholarship documentation issuance and process oversight.
  • Plans work and develops work assignments.
  • Provides accurate advisement to international students and scholars and academic departments on complex immigration regulations.
  • Maintains current knowledge on federal immigration policies and procedures and trains ISSS unit staff on these matters.
  • Provides advisement and refers students in matters of academic, personal, and financial concerns. Coordinates institutional SEVIS reporting.
  • Functions as the Lead ISSS staff member and serves as the PDSO (Principal Designated School Official) for the campus.
  • Represents the unit in the development and coordination of the SEVIS Batch process. Takes part in the development of the unit’s goals and objectives.
  • Oversees procedures for maintenance of student information and creation of files.
  • Reviews health insurance policy to ensure compliance with CSU requirements and clientele needs.
  • Collaborates in the planning of orientation and other programs for students.
  • Develops content for and coordinates workshops regarding CPP, visa regulations, tax filing, and scholarships.
  • Provides training to advisors and staff on immigration regulations on an ongoing basis.
  • Represents the unit and college in campus committees.
  • Works closely with Admissions & Enrollment, I&IT, Registrar, Academic Advisors, Health Center, and other University departments on various matters regarding student wellbeing an institutional compliance.
  • Coordinates the work of the student assistants and recommends students for hiring.



  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
  • A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Preferred Qualifications

  • Knowledge of policies and procedures and practices of the University, the College of Professional and Global Education, federal requirements for foreign students and visiting faculty, as well as U.S. immigration regulations.
  • Knowledge and experience in advising/counseling techniques and general knowledge of student services programs. Has to be able to serve as PDOS/ARO as per U.S. Immigration Requirements.
  • Five years of progressively responsible professional student services work experience required in a university advising international students and scholars.
  • Demonstrated experience interpreting immigration regulations and effectively resolving complex situations.
  • Confidential counseling and advising background to assist international students concerning academic, personal, and financial and immigration issues.
  • Experience with Terra Dotta and Peoplesoft databases, and Windows PC environment, experience with SEVIS.
  • Experience working in a multicultural environment and communicating with non-native English speakers.
  • Experience in training and operations coordination
  • In-depth working knowledge of immigration and SEVIS regulations and application procedures.
  • Strong analytical skills and the ability to handle complex situations in the absence of the administrator-in-charge and take action as needed.
  • Ability to advise students individually and in groups concerning complex immigration matters and take proper measures to solve problems or issues.
  • Ability to establish and maintain positive and cooperative working relationships with others.
  • Expertise in Terra Dotta, Peoplesoft, SEVIS, and other database applications.
  • Experience in working with US Federal Agencies and Department of Homeland Security Regulations.


COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at 


Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly Pomona will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Cal Poly Pomona employee who was conditionally offered the position.  See policy at  


I-9: Employment Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at



Cal Poly Pomona is a smoke and tobacco-free campus.  See policy at 


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at

Advertised: February 10, 2023 (9:00 AM) Pacific Standard Time
Applications close: March 17, 2023 (11:55 PM) Pacific Daylight Time

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert