The VCU L. Douglas Wilder School of Government and Public Affairs welcomes applications for an Undergraduate Academic Advisor & Student Services Coordinator. This part-time position will provide support to existing programs in the Wilder School and collaborate with staff to ensure that those who deliver programs and consulting are fully prepared.
The Wilder School's mission is to:
- Engage, teach and inspire students and leaders to understand and solve challenges in our world.
- Advance research that informs public policy and decision-making to improve our communities.
- Collaborate with communities through innovative partnerships to enhance the quality of life.
The Wilder School's vision is to be the premier resource for public policy expertise and social equity in public safety, governance, and economic and community development. The 2022 U.S. News and World Report rankings confirm the Wilder School among the top 15% of graduate schools of public affairs at No. 38 and tied for No.1 in Virginia. The School is also ranked No. 19 in Social Policy, No. 28 in Urban Policy, and No. 34 in Public Management and Leadership. The Wilder School has over 1,500 students and more than 11,000 alumni, with an established environment where diverse perspectives thrive and where a common interest in public service and the betterment of society unites these perspectives together. Our academic excellence attracts the highest quality faculty, staff, and students, and our graduates are leaders in their professions.
The Wilder School's location in Richmond, the capital of the Commonwealth of Virginia, combined with our proximity to Washington, DC, provides numerous opportunities for engaged scholarship, teaching and community engagement activities. A creative, interdisciplinary School with both academic programs and training/research centers in the social sciences and professional arenas, we reflect the diversity of the communities we serve, providing students and faculty with the knowledge, skills, opportunities, and experience necessary for success.
For additional information about the Wilder School, please visit our website at https://wilder.vcu.edu/.
Position Primary Purpose and General Duties:
The Undergraduate Academic Advisor and Student Services coordinator provides academic advising for students interested in pursuing studies in Wilder School undergraduate academic programs. The Academic Advisor will be assigned a caseload of advisees for the Wilder School undergraduate programs and monitor their academic progress towards timely degree completion. The Academic Advisor will address academic requirements and policies, and identify and explore educational and career goals for the undergraduate population. The Academic Advisor will support the services and programs in the Office of Student Success. The Academic Advisor and student services coordinator will also assist with administrative duties and manage programming and outreach activities for the Office of Student Success.
Other duties include: Advise undergraduate students in Wilder School academic programs (including orientation and retention efforts); provide guidance to students with resources to support student success; engage in outreach activities to provide information to Wilder School students through personal contacts, small group advising, and presentations; meet with students one-on-one, in small groups, and classroom presentations to provide resources, guidance and support for student success (timely degree completion, college transition issues, preliminary course selection, faculty advisor relations, residential life, study strategies, career exploration, academic policies and degree requirements, early alert/mid-term/academic progress reports, experiential learning, and time management). Perform retention efforts that include: Contact advisees who have not registered and discuss strategies for removing barriers of registration; actively participate and engage in outreach strategies for retention and engagement efforts; refer students to appropriate departmental offices and support services; utilize assessment tools towards goal objectives of achieving academic success self-awareness, and student learning; maintain documentation for tracking and monitoring academic success and retention; ability to support a diverse faculty, staff, and student experience and environment at VCU. Other duties as assigned by the USSA Director, Assistant Dean of Student Services, and Sr. Associate Dean of Faculty & Academic Affairs.
Minimum Required Hiring Standards:
- Bachelor's degree.
- Ability to support a diverse faculty, staff, and student experience and environment at VCU.
- Demonstrated excellence in oral and written communication skills.
- Must be detail-oriented with strong organizational skills.
- Strong computer skills with proficiency in MS Office Suite and Google's cloud collaboration services.
- Demonstrated experience working collaboratively as well as autonomously with minimal supervision.
- Demonstrated experience working in and fostering a diverse, faculty, staff, and student environment, or commitment to do so at VCU.
Preferred Hiring Standards Experience: Master's degree in counseling, higher education administration, student personnel and learning, or related area.
Professional experience in a college or university setting.
Familiarity with the mission of an urban-research university and experience working with a diverse student population.
Demonstrated ability to problem-solve.
Understanding of student development theory.
Experience making personal contact with students via phone and use of various technology platforms to establish relationships and encourage students to utilize services.
Experience working in a high-volume office that offers exceptional customer service while maintaining positive interpersonal skills.
Typical Physical and Cognitive Requirements:
Physical Demands and Activities (Essential):
Light lifting (
Emotional Demands (Essential):
Fast pace/Average pace
Intense customer interaction
Mental/Sensory Demands (Essential):
Application Submission/Other Information:
All applications should include a cover letter and a detailed resume with the names and contact information of three professional references. Review of applications will begin immediately and continue until the position is filled.
"Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability".
Salary Range: $24.00 per hour
Department: L. D. Wilder School of Government & Public Affairs, Undergraduate Student Services & Advising (USSA)
Employment Type: H1 - Hourly
Restricted Status: No
Exemption Status: Non-Exempt
Contact Name: Erin McGhee
Contact Email: Carree@vcu.edu
Contact Phone: 804-827-3206