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Student Services Specialist

Employer
University of North Carolina at Charlotte
Location
Charlotte, NC
Closing date
Mar 31, 2023

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Specialty
Student & Scholar Services
Position Type
Specialist
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Position Number: 001105
Department: Enrollment Management (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
- This position must meet established deadlines in completing specific program tasks by determining what processes, duties, or administrative tasks are priorities.
- Must have the ability to manage multiple and competing priorities effectively.
- Must keep abreast of institutional, state, and federal policies required in the governing of financial aid and must be able to communicate this information in a clear, concise and knowledgeable manner.
- Utilize, reconcile, and manipulate data from different sources (Banner system, institutional reports, Department of Ed websites and databases, etc.) and apply knowledge of a variety of complex processes and procedures to ensure compliance with institutional, state, and federal requirements.
- Administrative duties include using financial aid knowledge to resolve issues and conflicting data; entering correct information/data into the Banner system; review and resolve reports consisting of but not limited to awarding, residency, unusual enrollment, and student semester enrollment; answer basic escalations from Niner Central through Salesforce, emails, phone calls and in-person requests under the established time service guidelines.
- This position provides workshops and training for groups interested in financial aid on campus (Open House, Orientation, classes, etc.) and off campus (high schools, organizations, etc.).
- Provide administrative and programmatic training and updates to the OFSA staff.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
- Bachelor's degree and a prior year of experience in higher education.
- Preferred experience in Financial Aid and customer service.
- Preferred technical experience with Banner and Perceptive Content/Image Now.
- Detail oriented candidates with experience with excel and/or google sheets.

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