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Student Services Coordinator

Employer
Ross Education, LLC
Location
North Canton, OH
Closing date
Apr 8, 2023

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Specialty
Student & Scholar Services
Position Type
Coordinator
Hours
Full-time
Employment Type
Permanent
Organization Type
Provider
Job Summary

The Student Services Coordinator (SSC) is responsible for meeting the needs of our students, and providing the support necessary for the students to succeed at Ross. At this campus, this role will have strong involvement with the Nursing Program.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties And Responsibilities

Student Retention
  • Responsible for knowing your retention metrics for ground and hybrid students and leading hybrid student retention activities at your campus(es), such as:
  • Contacting absent students using multiple methods
  • Identifying and creating plans for high-risk students to find them academic support for successful program completion
  • Attending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needs
  • Collaborating with Faculty and Associate Director to find creative methods to engage hybrid students from day 1 through to their graduation
  • Responsible for on-ground and virtual orientations
  • Assist students with basic Canvas LMS tech support as part of the orientation

Financial Aid Support
  • Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment
  • Handle follow up with students in the collection of documents at the campus level as requested
  • Act as a liaison to CFAO to get student questions answered, or appointments scheduled
  • Handle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.
  • Is available to answer questions on Title IV funding
  • Accepts full responsibility as School Certified Official for Veteran Affairs funding

Career Services Support
  • Assist with document collection at the campus
  • Works collaboratively with Career Services team to prepare hybrid students for externship as needed
  • Prepares Certificates of Completion/Diplomas and graduate material
  • Plans and attends annual graduation celebration

Other Student and Campus Support
  • Nursing data gathering, site set up, meeting and following up on student documentation requirements

Additional duties as assigned

Expected Campus Outcomes
  • Achieve required minimum of 70% retention rate for each program
  • Maintain Documents required packaging status at 95% and above

Requirements
  • Minimum of Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA)
  • 2+ years' work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferred
  • Comfortable asking students for payments and documents
  • Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
  • Protection of the corporation and privacy of corporate proprietary and confidential information is expected
  • Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
  • Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
  • Ability to build rapport with students and staff
  • Ability to work with different teams
  • Ability to remain focused and adapt quickly in fast-paced work environment
  • Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
  • Strong attention to detail & accuracy, and commitment to quality
  • Ability to organize your work and meet deadlines
  • Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
  • Adhere to Ross Code of Conduct and Professional Ethics
  • Ability to work at least two evenings a week

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