Student Services Specialist Sr (Specially Funded)

Job ID: 317698
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular

Hiring Salary Range

$19.36 - $25.16/per hour DOE

Grade

111

Work Schedule

The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year.

7:00am - 6:00pm during the Summer Months

This position offers remote work allowing employees a combination of onsite and work from home options.

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2023 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Virtual: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• Public Service Loan Forgiveness

Job Summary

A member of the Student Engagement and Recruitment Team, this position's main duties are to perform and engage in high-touch outreach and recruitment/retention activities with prospective and current students to increase enrollment and promote successful student onboarding.
The role will provide high-touch and comprehensive guidance and assistance to students by nurturing effective relationships and mentoring students from pre-enrollment inquiry to submission of admissions applications, college onboarding, career advising, and course enrollment processes. The ideal candidate will utilize strong customer service (concierge-level service), and problem-solving/troubleshooting skills while providing students with information about admissions, registration, testing, advisement, financial aid, payment options and appropriate referrals to other related student services.
This individual will also assist in fostering, implementing, and supporting partnerships with local and national stakeholders.

Essential Functions

50% - Performs and engages in high-touch outreach and recruitment/retention activities (phone/text/email/chat campaigns, recruitment events) with prospective and current students to increase enrollment and retention. Assists prospective and current students in overcoming admissions and/or enrollment barriers throughout the student life cycle
25% - Researches student information to have the most relevant conversations; documents student outcomes from daily outreach efforts across various internal systems including, but not limited to Student Information System (SIS) and Customer Relationship Management (CRM)
15% - Assists the college and other departments with ad-hoc outreach/inbound initiatives/campaigns. Collects data on program/campaign participation and prepares program/campaign reports
10%- Stays current on program knowledge and evolving business processes through continual training. Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's degree or higher from a regionally accredited institution
B. Two (2) or more years assisting students through admissions and enrollment processes
C. Experience maintaining student records within a student database management system (i.e. Peoplesoft, Banner, Salesforce, etc.)
D. Experience providing high volume customer service via telephone, email, text, and/or in person
E. Experience with recruitment or sales in higher education

Special Working Conditions

This position will be a hybrid of remote and on-campus work. Remote workspace requires strong and reliable internet connection. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements . Will require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled. The next review of applications, March 9th, 2023.
Applications received after the review date may not be screened.

EEO Information

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.

Clery Act

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317698&PostingSeq=1

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