Student Services Analyst (Specially Funded)

Job ID: 317759
Location:
Full/Part Time: Full Time
Regular/Temporary:

Salary Range

$49,319 - $64,114/annually, DOE

Grade

114

Work Schedule

Monday - Friday, 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2023 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Virtual: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• Public Service Loan Forgiveness

Job Summary

The position of the Student Services Analyst for Education Concierge Services (ECS) at the Maricopa Community Colleges - District Office will coordinate, administer and implement student academic outreach, admissions, registration, advisement, tuition assistance, and success coaching for industry and community partnerships. Providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance.

Focus student services support will be with new and continuing students, monitors their progress towards completion of degree programs who live inside and outside of Arizona, to new and continuing students with high levels of accuracy, customer service, and report data-driven improvements for third-party employee partners.

Essential Functions

40% - Provides professional-level end-to-end Academic Advising to a caseload of students who are using speciality grants, tuition assistance, and/or in industry partners, to support student learning, persistence, and degree completion. Provides 1:1 as well as group academic advising, on-boarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress to completion of degree program. Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward certificate/degree using PeopleSoft and other technology. Provides advice and consultation to students in selection of options best suited to student's goals, interests and skills. As the primary liaison to business and industry partners, connects students with academic and personal resources including tutoring, counseling, and career services. Provides ongoing, proactive follow up to ensure student learning and progress outcomes are met. Monitors student academic progress through a variety of reporting tools.

20% -Coordinates and administers outreach services with business and industry partners to include but are not limited to: marketing/recruitment; enrollment services; academic advisement; in-class presentations and workshops; and more. Works collaboratively and collegially with academic units and student services throughout the 10 Maricopa Community Colleges and across the district to facilitate comprehensive academic support.

20% - High levels of accuracy, customer service in person, phone, email, and other communication modes with follow up on leads on interest and inquiries of supporting student retention. Collects, inputs, modifies, and verifies student information into Online Student Information System including admissions, class registration, residency, transcripts, graduation requirements. Supports the supervision and provides work direction to undergraduate student workers, RPS employees, and other staff members as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.

10% - Creates and prepares reports; collects data, researches, analyzes and interprets complex information; performs other duties as assigned

5% - Maintains relationships with external and internal MCCCD stakeholders

5% - Service as lead worker assigning and monitoring the work of others or may supervise non- exempt level staff

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and two (2) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

OR

Associate's degree and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

OR

High School Diploma/GED and six (6) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications

A. Master's degree or higher from an accredited institution

B. Two (2) or more year(s) of experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration

C. Experience in tracking, analyzing, and reporting data

D. Experience working with a Customer Relations Management (CRM) database

E. Experience using digital tools such as virtual and chat rooms to service customers

F. Experience working with a culturally diverse student population

G. Experience using Online Student Information Systems (e.g., PeopleSoft, Banner, etc.)

H. Bilingual (English/Spanish)

Special Working Conditions

This position will be a hybrid of remote and in-person. Must have a space that includes a strong and reliable internet connection to work remotely and you will be expected to commute to the in-person activities as needed.

Occasion travel out of state may be required for work conferences and/or events.

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

Travel to campus during interview/selection process will be at candidate's own expense.

May be required to work at multiple sites or locations.

This position offers remote work allowing employees a combination of onsite and work-from-home options. The expected remote work schedule for this position with be within working hours listed within job description.

May require numerous evenings and/or weekends during peak periods.

May require prolonged periods of viewing a computer screen.

May be required to lift or carry up to 25 lbs.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

First Review December 13, 2022

Open until filled

Applications received after the First Review date may not be screened.

EEO Information

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

Clery Act

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317759&PostingSeq=1

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