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Assistant Director of Advising & Student Support (4576U) Summer Sessions & Study Abroad 52596

University of California
Berkeley, CA
Closing date
Jun 13, 2023

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Position Type
Assistant Director
Employment Type
Organization Type
College / University
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community. SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting, UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers participate in providing more than 2,000 summer courses, fall freshman programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.

Application Review Date

The First Review Date for this job is: 5/10/2023


This is a leadership position within Berkeley Study Abroad focused on strategic management of academic advising, student support and risk management across all BSA program offerings.

Applying advanced student services concepts,the Assistant Director of Advising & Student Support provides the most complex student services to the organization's management, faculty and students.
  • Oversees and strategically plans the advising and student support services to prospective, current, and returned students of Berkeley Study Abroad programs, including University of California Education Abroad Programs (UCEAP), Berkeley Global Internships, Berkeley Summer Abroad, Dual Degree, and Independent programs.
  • Monitors and recommends changes to the advising portfolios and workload balance of all student services and academic advisers in the Berkeley Study Abroad unit.
  • Leader in adviser hiring and training program development and implementation, including managing the student hires for the Peer Advising program.
  • Relationship manager to UCEAP, Independent and systemwide programs that provide UC or transfer course credit, including consultation on course development, the facilitation of meetings and/or programming for campus visitors from partner institutions and programs.
  • Coordinates the facility needs of the physical Berkeley Study Abroad Office pertaining to in-person student advising and workshops, with support from unit-wide facilities and IT teams.

Academic Advising: Identifies and refers for resolution intricate student issues / grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises; recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.
  • With other unit leadership, serves on the Risk & Safety committee, with focus on case management of students abroad with evolving health, safety, or other emergency concerns.

Recruitment and Admissions: Advises department/school / college on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and advises chair/dean and faculty on transferability and applicability of non-UC courses.
  • Manages staffing and services for Berkeley Study Abroad student events and workshops, including recruitment, pre-departure, and re-entry programming.

Within an academic department/school/college, provides and makes recommendations for the improvement of Department / School / College Policies. Advises chairs/deans on the formulation of department/school/college policy on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies: recommends new or changed policies; and recommends solutions to organization's problems without precedent.
  • Recommends and implements adaptations in the Berkeley Study Abroad academic advising model and policies to meet evolving student, department, college, and unit needs. Consider gaps in academic or program policy and proposes solutions without precedent.
  • Identifies obstacles to access and inclusion for student populations under-represented in Berkeley Study Abroad and recommends policies and practices that further diversity, equity, and inclusion.

May supervise staff.
  • Manages up to four academic or student services advising staff when fully staffed.

Education and Training
  • Bachelor's degree in a related area and / or equivalent experience/training.

Required Qualifications
  • Advanced knowledge of advising and counseling techniques.
  • Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Advanced verbal and written communication skills.
  • Interpersonal skills.
  • Multicultural competencies; ability to work with diverse populations.
  • Ability in problem identification and reasoning; ability to develop original ideas to solve problems, persuasion, leadership.
  • Skills in monitoring/assessing people, processes or services, to make improvements.
  • Skills in project management, and social perceptiveness to be aware of others' reactions and understanding why they react as they do.
  • Experience with risk management in a student setting.
  • Experience in creating or facilitating workshops and trainings for students and staff.

Education and Training
  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications
  • Advanced knowledge of complex visa and immigration policies, procedures and regulatory requirements for international students and scholars.
  • In-depth knowledge of the field's post-degree employment opportunities and practices.
  • Experience with the University of California Education Abroad (UCEAP) program.
  • Knowledge of a full range of study abroad opportunities, including academic and legal requirements for study abroad.
  • Knowledge of or ability to learn Technolutions Slate.
  • Experience studying, living, or working abroad.
  • Experience in international education administration, preferably in a study abroad office.
  • Experience in international program or curriculum development.
  • Master's degree in related area and / or equivalent experience / training.

Salary & Benefits

This is a 100% Career position with full benefits. Salary is commensurate with experience up to $94,000 annually.

This is not a visa opportunity.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $70,000 - $94,000.

How to Apply

To apply, please submit your resume and cover letter.

Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

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