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Student Services Specialist (Temp Level 1) 2 Positions

Maricopa Community Colleges
Chandler, AZ
Closing date
Jun 10, 2023

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Student & Scholar Services
Position Type
Employment Type
Organization Type
Community College
Hourly Rate

$13.85/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

19.5 hours a week

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
One of the largest community college systems in the country
2020 Healthy Arizona Worksites Program recipient
Named 19th Best Employer for Women by Forbes
2019 No. 42 in Arizona’s Best Employers

Job Summary

This front-line customer service position provides a full range of support service functions in a fast-paced, high volume, wraparound Enrollment Services environment. Responsibilities will be diverse and multifaceted, requiring excellent communication and customer service skills. This position will have significant responsibility for assessing the needs of new and continuing students at the two Enrollment Services Center (Pecos and Williams) and assisting students in using the website and understanding self service functions and enrollment processes. Enrollment Service Areas: Advisement, Careers, Veteran Services, International Education, Financial Aid, Testing, Early College (ACE, Hoop & Dual Enrollment) and Student Business Services.

Essential Functions

50% - Welcome Desk at both Pecos and Williams Campus; making sure students are being served in the following areas: Advisement, Careers, Veteran Services, International Education, Financial Aid, Testing, Early College (ACE, Hoop & Dual Enrollment) and Student Business Services.
25% -Support Admissions and Records/Call Center. 20% - Live Enrollment Support and attend weekly meetings and trainings. 5% - Other duties as assigned

Minimum Qualifications

High School Diploma or GED

Desired Qualifications

1. Customer service experience - high volume environment. 2. Communication - comfortable with talking with student/parent 1-on-1 or group setting. 3. Experience with technology platforms - SIS, GoogleDrive, email, etc.

Special Working Conditions

Two (2) Positions available.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment (must include number of hours worked)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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