Job ID: 521521
Director of Education Abroad (Administrator II), CEGE International Education
December 13, 2022
Open until filled
The incumbent oversees the daily operations of the Education Abroad department; develops administrative policies and procedures; collaborates with academic and administrative units across the university; develops and delivers education abroad programs; and, increases student participation in overseas opportunities. The incumbent also serves as campus resource to provide consultation and training for campus partners to enhance education abroad capacity and comfort. The incumbent keeps current with trends in education abroad to ensure quality of services and programs and pursues innovative strategies for continual improvement and for promoting education abroad.
Duties / Responsibilities
Education Abroad Management:
Oversees a variety of exchange, faculty-led, and third-party provider programs to include developing support mechanisms for program participants and leaders as well as managing relationships with partners abroad.
Advises faculty on education abroad guidelines, faculty-led proposal submission, and approval processes via the TerraDotta online application system.
Advises faculty on the following duties related to education abroad programs: pre-departure and on-site orientations; faculty budgets, overseas travel expenses, student records, and risk management guidelines.
Promotes best practices in education abroad curriculum design, assessment, and integration with academic programs of study.
Promotes and markets education abroad programs and develops approaches to increasing the diversity of its participants with an emphasis on non-traditional underrepresented and/or economically vulnerable populations.
Provides oversight and support for education abroad programming, including risk, health, and safety aspects. In cooperation with other campus units, coordinates health and safety projects and resources and services, including study abroad emergency preparedness and response plans.
Prepares education abroad program reports, including the presidential study abroad scholarship, monthly highlights, term, and annual reports.
Coordinates student exchange partnerships and serves as a liaison with external affiliate programs to maintain exchange balances.
Collaborates with CEGE departments to develop and oversee inbound student exchange services and support.
Serves as first responder to all emergencies or perceived crises abroad.
CSUSB Strategic Plan and CEGE Initiatives:
Incorporates elements of CSUSB’s Strategic Plan into the operations of education abroad programs.
Articulates a strategic vision for education abroad and executes the vision to include comprehensive engagement, management, and training and development of education abroad staff.
Develops and implements an annual strategic plan for the education abroad unit.
Develops and implements effective education abroad policies and procedures.
Education Abroad MOUs/MOAs: Drafts agreements and addendums in tandem with CEGE associate dean.
Negotiates educational abroad program costs with international university partners and third-party providers, ensuring the best prices and student safety.
Monitors MOU/MOA expiration, initiates renewal process to reflect changes in items such as costs, dates, academics, and/or any pertinent variations from original agreement.
Establishes goals and objectives for education abroad staff.
Conducts annual evaluations, advises on professional development opportunities, and promotes team-building and collaborative activities.
Conducts regular staff meetings and one-on one meetings with staff to discuss objectives and progress as well as to provide guidance and support.
Data Management and Technology:
Ensures comprehensive data management and demonstrates experience with related technologies for education abroad. Implements data-driven solutions for continuous improvement of all administrative aspects of education abroad.
Oversees the Terra Dotta system and conducts training for all users, including faculty, administrators, and support staff.
Minimum Qualifications: Required Education and Experience
Master’s degree in a related field; preferably in Counseling, Communication Studies, Education, or International Studies.
Minimum of five (5) years of progressively responsible management-level experience in the area of education abroad within an institution of higher education; including three (3) years of supervisory experience.
Advanced knowledge of advising and counseling techniques.
Knowledge of best practices in risk management, crisis response and management, conflict resolution, program development, and program assessment.
Skills in project management, including program design, implementation and evaluation.
Experience in monitoring/assessing people, processes and/or services to make improvements.
Experience in program marketing, recruitment, and assessment.
Creative expertise necessary for continued development of campus internationalization through education abroad, cultural outreach events and activities.
Strong organizational skills with proven ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgment based on an understanding of organizational policies and activities.
Possess and maintain a valid passport and ability to travel, domestically and internationally.
Ability in problem identification, reasoning, and forming solutions.
Ability to create and maintain positive relationships with a wide range of constituents, including faculty, students, colleagues, administrators, and institutional partners.
Professional verbal/written communication skills and excellent interpersonal skills. Ability to communicate with tack and diplomacy and with multicultural competencies.
Experience in the development of education abroad programs, student exchanges, virtual education abroad programs.
Active involvement with NAFSA and/or other appropriate professional associations.
Ability to communicate effectively in a language other than English
Experience with Terra Dotta software to manage education abroad.
Must possess and maintain a valid passport.
Must have the ability to travel, domestically and internationally.
Compensation and Benefits:
Anticipated Hiring Range: Salary is commensurate with experience.
Classification Salary Range: $4,583.00 - $14,713.00
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Work status: Full-time/Exempt/At-Will
Schedule: Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.
This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.
MPP: This position will remain open until filled. Applications will be reviewed beginning January 13,2023.
Conditions of Employment
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at firstname.lastname@example.org
CSUSB is a smoke and tobacco-free campus.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: