Overview

This position is based at our Virginia Beach, VA campus location.

Transform your Career at ECPI University

Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students' lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• PTO and holiday pay
• 401(k) participation with possible employer contributions

The Assistant Director of the Admissions Support Center (ASC) is a key role reporting to the Director of Customer Response Management. This position entails overseeing various aspects of the ASC's operations, including personnel management, adherence to standards of conduct, training and motivation, performance monitoring, report submission, and daily operational support. The Assistant Director plays a crucial role in ensuring a smooth and efficient functioning of the ASC.

Responsibilities

• Collaborate in the recruitment and selection process for ASC Representatives.
• Maintain and enforce a rigorous code of conduct and compliance within the ASC.
• Provide training, motivation, and effective management of ASC Representatives.
• Monitor the performance of ASC Representatives, including conducting performance reviews.
• Prepare and submit required ASC reports in a timely manner, as requested by management.
• Assist in the day-to-day operations of the ASC.

Qualifications

Qualifications:

• A minimum of 3-4 years of experience in contact center/customer service, preferably in a post-secondary educational environment.
• Bachelor's or Associate degree required.

Skills & Abilities:

• Ability to establish and maintain strong relationships with various stakeholders.
• Self-motivated and proactive in taking initiatives.
• Excellent oral and written communication skills.
• Strong organizational and prioritization abilities.
• Deadline-oriented with the capacity to meet targets.
• Capable of working independently and making informed decisions.
• Proficient in computer skills.
• Strong problem-solving skills.
• Flexibility to work evenings and weekends between 8 am and 9 pm, Monday to Sunday.

ECPI University is proud to be an Equal Opportunity Employer.