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Summary of Position:
Education Abroad and Overseas Campuses is the central unit responsible for promoting and facilitating education abroad at Temple University. Education Abroad administers academic year, semester, and summer study abroad programs hosted by Temple's overseas campuses in Rome, Italy, and Tokyo, Japan; offered through exchange and other institutional partners around the globe and developed and led by Temple faculty members. Enrolling and serving an average of 1,100 Temple and non-Temple students a year, the Education Abroad team is committed to providing transformative global learning experiences that prepare the diverse students from Temple and our U.S. partner institutions to develop as engaged global citizens, collective problem-solvers, and leaders in their chosen field.
The Assistant Director manages a portfolio of study abroad programs, including the advising, enrollment, support, preparation, and participation of those students; leads a consistent and inclusive approach to pre-departure education for study abroad across the program management team; and serves as the primary staff member responsible for the study abroad application system, Terra Dotta, and pre-departure Canvas course.
Reporting to the Associate Director for Programming, the Assistant Director manages the day-to-day operations of their assigned program(s), from recruitment, admissions, retention, pre-departure, student course registration, health and safety, and evaluation. They review applications for assigned programs and make admission decisions, manage student visa application processes, coordinate with administrators and faculty regarding curricular issues and processes, track all pre-departure forms and documents, and guide students through the application and pre-departure processes. The Assistant Director is also involved in outreach and recruitment for the program(s) managed. He/she/zi identifies and resolves problems related to their programs and students.
The Assistant Director supports the unit's approach to pre-departure advising and preparation and oversees the study abroad application system and pre-departure course. With the Associate Director, he/she/zi designs a comprehensive plan to prepare students with diverse needs to succeed while abroad, addressing travel and immigration; academic, language, and cultural issues; health, disability, and wellbeing; race, gender, and identity issues; financial considerations, and more. The Assistant Director implements the approach across all programs and supports Program Managers in revising and updating materials regularly. They lead the team in application system upgrades, changes, and troubleshooting.
The Assistant Director provides additional support and assistance to the leadership of Education Abroad on higher-level tasks and responsibilities and promotes international education across the university and at partner institutions. The Assistant Director may supervise student workers and staff who support enrollment processes.
Education Abroad fosters an inclusive work environment and is committed to increasing diversity and enhancing inclusion practices in study abroad. Each team member plays a role in helping to facilitate that mission. We are especially interested in candidates who have an interest in promoting and encouraging diversity and inclusion in educational environments, e.g., socio-economic diversity tied to education (first generation or high financial need), racial or ethnic diversity, national origin and immigrant rights, LGBTQIA initiatives, and disability rights advocacy. We seek a diverse pool of applicants and encourage those from historically marginalized populations to apply.
At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.
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Required Education and Experience:
Bachelor's degree and four (4) years of post-degree experience working in higher education, preferably for an international program's office. An equivalent combination of education and experience may be considered.
Required Skills & Abilities:
- Ability to create and manage reports, including housing requests, course requests, and student lists.
- Ability to create, manage, and lead information sessions and presentations relative to the program(s) managed. Plan and lead pre-departure orientations for program(s) managed both in person and online.
- Demonstrated understanding of the international education field and best practices in education abroad.
- Experience in program management and with students in higher education.
- Demonstrated professionalism with the ability to handle and prioritize diverse tasks in a fast-paced environment.
- Commitment to student service and ability to work collaboratively with diverse constituents.
- Must be organized, detail-oriented, and possess problem-solving skills.
- Excellent interpersonal, written, and oral communication skills.
- Experience with CRMs, data management, or Terra Dotta.
- Proficient with Microsoft Office.
- Perform other job-related duties as assigned.
- This position includes working with a Minor Child Background check.
- Master's degree.
- Three (3) years of experience in education abroad.
- Experience with student affairs and student health, safety, and security, especially abroad.
- Experience with Banner.
- International experience, living or studying abroad.
This position requires a background check.
This position requires Child Abuse Certifications prior to the commencement of service.
This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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