Student Services Advisor II

University of Southern California
Westchester, CA
Closing date
Dec 6, 2023

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Student & Scholar Services
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university a great place to work.

As a community of Dornsife College "we are committed to the creation, preservation, and communication of fundamental knowledge in all its well as a lifelong passion for learning and a commitment to the betterment of society." The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff. This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College. What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life. If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together.

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person's capacity to contribute positively to the relationships and culture of their office or department. Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

USC's Dana and David Dornsife College of Letters, Arts & Sciences Department of Economics is seeking a Student Services Advisor II to join its team. In their advising role, the Student Services Advisor II is committed to the overall success of assigned undergraduate students majoring and minoring in Economics. Specifically the Student Services Advisor II helps students understand degree requirements; develop, cultivate, and transform academic goals and educational plans; understand academic policies and procedures; select additional majors and minors; explore curricular and co-curricular opportunities (i.e., research, study abroad, service learning, etc.); integrate career development opportunities, address concerns and challenges that impact academic success; connect with faculty members and university resources. Additionally, this senior level advisor will help provide support and guidance to new advisors while also supporting the needs of the Department of Economics.

Duties for this position may include:
  • Provide academic advising for undergraduate students. Specifically advise students on degree requirements, curriculum, course selection, transfer credit evaluation, and degree related opportunities (i.e. research, study abroad, internships, etc.).
  • Aide in the retention and graduation of major students through effective advisement practices and preparing course plans (semester and yearly).
  • Develop and maintain expertise on university related policies and procedures pertaining to curriculum, transfer credit, degree requirements, course evaluations, petitions, and other student services.
  • Monitor student performance, degree progress, and records.
  • Evaluate student problems (academic, personal, or administrative) and refer students to the appropriate student support services. Liaise with other offices on behalf of students to facilitate problem resolution.
  • Stay abreast on major curriculum, course offerings, and department related opportunities.
  • Work with at-risk students.
  • Develop and maintain relationships with department faculty and administration.
  • Interface with parents as needed and provide resources to facilitate problem resolution.
  • Represent department at all new student related events, including welcome events and new student orientation.
  • Maintain professional knowledge through participation in associations, committees, workshops, and other means of networking.
  • Assist with planning various academic and co-curricular programs.
  • Mentor and train entry level academic advisors in the department.
  • Prepare department related reports pertaining to retention and graduation

Other related duties as assigned or requested. The university reserves to the right to add or change duties at any time.

Successful candidates will have strong communication and organization skills, as well as have demonstrated a genuine interest academic advising and commitment to student advocacy.

Preferred Qualifications:
  • Master's degree in Student Affairs, Higher Education, Counseling or Related field.
  • Knowledge of USC programs, services and software.
  • Ability to work in a fast-paced and team-oriented environment
  • Possess the flexibility in the face of changing priorities

Required Documents:
  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Hourly range: The hourly rate range for this position is $34 - $37. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:
  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor's degree

Additional Education Requirements: Combined experience/education as substitute for minimum education

Minimum Experience: 3 years

Minimum Skills: Directly related experience in student services and programming with ability to lead.

Preferred Education: Master's degree, Doctorate

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:$9925/9925$101208.htmld

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