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Military and Veteran Student Services Program Support Specialist

University of Alaska
Anchorage, AK
Closing date
Jan 10, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Military and Veteran Student Services Program Support Specialist
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- Job Number: 527114
- Classification:Temporary Service
- Grade:Temporary Staff Grade 77
- Work type: Temporary
- Administrative Unit:University of Alaska Anchorage
- School/Business unit:UAA VC Student Affairs
- Location: Anchorage
- Categories: Academic Advising/Student Support & Services, Office/Clerical, Other/Miscellaneous
Position Summary:The University of Alaska Anchorage (UAA) is seeking applications for a part-time Night Monitor.
Position will support UAA's JBER Education Centers & MVSS by monitoring and assisting
students, instructors, and tutors during scheduled class times. The monitor will keep classrooms and whiteboards clean, reset classroom furniture between sessions, provide technical support with equipment, follow UAA policies and procedures, and basic security open/lock-up/shut down. Reporting of daily occurrences will be required.
The monitor will be expected to serve as the first point of contact by answering general class
schedule and admissions questions, helping with UAOnline and Blackboard, and following
paperwork-processing procedures. Furthermore, the monitor will explain VA education benefits
and DoD tuition assistance to students, parents, staff, faculty, and community partners. Work
with students, parents, and university staff to explain the student's rights and responsibilities required for participation in DoD and VA programs while attending UAA. The monitor will exhibit exceptional written and oral communication and collaboration with students, staff and faculty. Reliability, trustworthiness and professionalism are expectations of this position.
Must have the ability to assist the JBER community, clean classrooms and whiteboards, physical ability to move classroom furniture, sufficient basic knowledge to provide technical assistance with equipment (i.e. computers, copiers, projectors, smart board) and troubleshooting, and is knowledgeable or have the ability to learn UAA policies and procedures. Excellent customer service and ability to communicate effectively verbally and in writing.
Ability to problem solve, work comfortably with individuals who may be frustrated, and
demonstrate success in working with diverse populations and with those persons with diverse
points of view. Preference for applicants with knowledge of federal DoD and VA education
benefit regulations, experience with Banner, ArmyIgnitED 2.0, VA-Once, AI Portal and Navy
NCMIS software.
Minimum Qualifications:
Associate's degree or equivalent combination of training and experience working with military or
Department of Education regulations preferred.
Previous University experience in a professional office setting is desirable.
Position Details:
This position is located on the JBER military base in Anchorage. This is a part-time, non-exempt staff position that starts at $20.47/hour.
Applicant Instructions:
Please attach a resume, cover letter, and contact information for three (3) professional references with your application.
Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Stephanie Brown, Student Affairs HR Coordinator, at
Advertised: 01 Nov 2023 Alaskan Daylight Time
Applications close:

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