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ASSISTANT DIRECTOR, STUDENT SERVICES, International Students and Scholars Office, Student Services

Boston University
Boston, MA
Closing date
Dec 4, 2023

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Student & Scholar Services
Position Type
Assistant Director
Employment Type
Organization Type
College / University
Tracking Code
Job Description

Manage and supervise a team of International Student Advisors providing immigration processing, advising and related outreach services to a specific subset of nonimmigrant international students and their dependent family members. Provide comprehensive immigration related advice and assistance to students as well as Boston University stakeholders advising international students. Contribute to the development of policies and procedures, communication efforts and staff training as well as overall management of the International Students and Scholars Office. Hire, train, coach and supervise the work of 3-4 full-time international student advisors who provide counseling and immigration services to diverse caseloads of approximately 1200 international students and their dependent family members at assigned schools and colleges. (30%)

Manage particularly complicated or sensitive cases to reach best possible outcome for students and institution (suspensions, sponsored students, students in crisis, high profile students, etc.) (5%)

Provide immigration processing and assistance to specific student caseload and cover caseloads during staffing vacancies or periodic leaves. Perform complex, multi-step immigration-related processing with students and their dependent family members as they apply for immigration benefits. (30%)

Coordinate with the Associate Director on the development of university policies and procedures related to processing student nonimmigrant benefits. Communicate policies and procedures to various stakeholders via website, email, written communication, etc. (5%)

Plan and direct nonimmigrant outreach services (orientation, regulatory sessions, information sessions, cross-cultural workshops, etc.). Coordinate with other offices on campus to develop and offer collaborative programming to international student community and cross-cultural trainings to university administrators and faculty. (10%)

Serve as liaison to central administrative and academic units at both the Charles River and Medical Campuses to educate university community regarding the regulatory requirements involved with hosting and employing international students (Student Employment Office, Student Accounting Services, University Service Center, Judicial Affairs, Dean of Students Office, Student Health Services, and Registrars Office, etc). Occasional service on university committees. (10%)

Maintain current and complete knowledge of federal regulations regarding student processing as well as expertise with university systems and databases to monitor and report student data. (5%)

Serve as Designated School Official and Alternate Responsible Officer in Student Exchange Visitor Information System (SEVIS) to ensure regulatory compliance and serve as primary liaison to US Department of Homeland Security on behalf of BU regarding student immigration processing. Strategize to implement systems and procedures to ensure accurate processing, institutional reporting, quality control and compliance. (5%)
Required Skills

A cover letter is required for consideration.
  • Bachelor's degree required in field directly related to international education administration (Master's degree preferred)
  • 3-5 years of direct experience including 2+ years of management experience in the field of immigration advising, international student advising or closely related field.
  • Prefer supervisory experience. U.S. citizenship or lawful permanent residence required for federal certifications.
  • This requires completion of a CORI background check.

Skill requirements (include complexity of position):
  • Ability to read, understand and interpret complex regulations of numerous federal agencies, and apply those regulations to specific academic, training and employment situations.
  • Ability to accomplish complex, detailed work in a professional and timely manner, under federally mandated deadlines.
  • Ability to supervise, coach, train and mentor staff.
  • Ability to prioritize and organize own and others workload effectively, and to delegate work.
  • Exemplary written and oral communication skills.

Interpersonal skills (include personal interaction):
  • Ability to communicate and work effectively with students and scholars from many countries and cultures who have varied abilities in the English language.
  • Ability to coordinate, coach, evaluates, motivate and reprimand professional advisors that helps develop them as professionals, maintains team cohesion, and fosters an efficient and effective office.
  • Key supervisory skills include listening, empathy, and recognizing strengths and weaknesses in supervisees, and clarity in communicating performance successes and areas needing improvement.
  • Requires the ability to work effectively in a team setting.

Confidential data:
  • All information (written, verbal, electronic, etc.) that an employee encounters while working at Boston University is considered confidential.
  • Will be exposed to and required to deal with highly confidential and sensitive material.
  • Must adhere to Boston University compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Job Location
BOSTON, Massachusetts, United States
Position Type

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