POSITION TITLE   Global Curriculum Manager

DEPARTMENT       Member Relations

REPORTS TO        Director of Member Relations – United States

FLSA STATUS       Exempt

LOCATION             Arlington, Virginia or Remote based in the United States except California and New York

DATE                      November 2023

The Global Curriculum Manager is responsible for harnessing the academic opportunities that exist within ISEP’s global community of 275+ hosting universities in 50+ countries. The Global Curriculum Manager will focus on intentional curriculum coordination and integration initiatives that will aid in student and university exploration and identification of suitable courses. The incumbent will improve the program search tool and refine processes related to the collection and communication of fields of study available at each individual hosting institution while updating and maintaining a reimagined curriculum database. In addition, the incumbent will collaborate closely with internal ISEP stakeholders to identify critical curricular needs from sending institutions and students with the goal of developing intentional academic pipelines to increase student study abroad participation globally.

PRINCIPAL RELATIONSHIPS

External: ISEP Coordinators, faculty, and other contacts at member institutions.

Internal: Vice President for Member Relations, Member Relations Directors, University Relations Managers, Chief Operating Officer, Director for Program Development, Director of Enrollment Management, Student Services Officers, Program Assistants, and Marketing Team.

KEY JOB RESPONSIBILITIES

• Manage and oversee field of study search tool on ISEP’s website, ensuring the highest quality results from student and coordinator inquiries.
• Refine syllabi collection system that allows for greater transparency and understanding regarding the curriculum available to inbound ISEP students.
• Collaborate with the Member Relations department in collecting data on academic offerings available at host institutions.
• Maintain, expand, and regularly update ISEP’s internally managed curriculum database.
• Work with Enrollment Management and Member Relations departments to survey and identify key fields of study and academic coursework that meet the needs of sending institutions and outbound students.
• Identify the full scope of academic possibilities within ISEP’s global academic network, focusing on comparative advantages and opportunities for growth.
• Assist in new program development in consultation with the Director of Program Development and regional Member Relations staff.
• Collaborate closely with Communications & Marketing to prepare collateral that identifies best fit programs by field of study and region throughout the ISEP community.
• Support initiatives that increase mobility inbound and outbound from the United States as well as between non-U.S. institutions.
• Prepare information sessions and presentations that highlight specific fields of study throughout the ISEP network and collate matching curriculum in preparation for site visits.
• Liaise with the American Higher Education Alliance (AHEA) on curriculum development initiatives that increase participation among ISEP member and Affiliate faculty, students, and staff.
• Audit mobility trends across the ISEP network with a primary focus on academic activity/enrollment and develop a framework that will allow for longitudinal assessment.
• Analyze student-shared information on program withdrawal due to academic reasons such as course availability. Use this data to inform strategic decisions regarding ongoing curriculum mapping and program development.
• Assist in promotion of academic opportunities and ISEP presence through third-party study abroad software such as Terra Dotta and ViaTRM.

OTHER RECURRING DUTIES

• Provide feedback to the Communications & Marketing Department to ensure that messages and collateral are meeting student needs and to inform promotional campaigns.
• Lead special projects related to departmental and organizational initiatives, including evaluating current internal and external policies and procedures. Participate in internal task forces.

TRAVEL

The position involves occasional travel to current and prospective U.S. members to reinforce the ISEP brand and collaborate on curriculum mapping projects. Additionally, the Global Curriculum Manager may represent ISEP at local and industry meetings and conferences to build ISEP brand awareness with relevant parties. Travel for the position is seasonal in nature and may constitute 5-10% of work time.

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• 3-4 years of work experience in international higher education, international programs management, or related areas OR 3-4 years working with curriculum and major/academic program development (either as an instructor or advisor), including assessment of syllabi, learning outcomes, progression planning, and other aspects related to the degree granting process in the United States or abroad. 
• Experience with quickly familiarizing and utilizing database systems.
• Travel, study and/or work experience abroad
• Knowledge and experience working with cultures and higher education institutions outside of the United States and an understanding of the U.S. higher education system.
• Excellent cross-cultural communication, verbal and written communication, strong customer service and student relations skills
• Proven record of effective engagement with stakeholders at all university administration levels
• Understanding of strategic student recruitment and implementation
• Ability to define and conduct market research, and to collect and interpret data to inform program development.
• Understanding of how to effectively market an organization’s brand with pertinent populations.

DESIRED ADDITIONAL QUALIFICATIONS

• Master’s degree preferred.
• Experience with program improvement incorporating the needs of diverse stakeholders.
• Experience with common study abroad software, such as Terra Dotta and Via TRM 
• Experience using a CRM platform.
• Commitment to education and personal belief in the power of bilingualism, cultural competency, global citizenship and how study abroad is integral to achieving these objectives.