Student Services Advisor 4 (4576U) Job 61518 - Electrical Engineering and Computer Sciences (EECS)

University of California
Berkeley, CA
Closing date
Dec 12, 2023

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Student & Scholar Services
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

The Department of Electrical Engineering and Computer Sciences (EECS) in both the College of Engineering and the College of Computing Data Science and Society (CDSS), is the largest department on the Berkeley campus consisting of over 130 faculty, adjunct, active emeriti and PIR appointments, 3,600+ undergraduates both in the College of Engineering and Letters and Science, 800+ graduate students, and 60+ staff members. EECS programs are consistently ranked in the top three by many measures, including U.S. News & World Report's national and global ranking. Annual operating budget (not including expenditures related to research. faculty start-ups, and student fellowships) for EECS is $40+ million.

The Department is actively engaged in teaching and research in the disciplines of Artificial Intelligence, Computational Biology, Databases, Graphics, Hardware / Architecture, Human-Computer Interaction, Operating Systems / Networking, Programming Systems / Software, Scientific Computing, Theory, Vision (in Computer Science) as well as Biosystems, Communication/Networking,Communications/Physical Layer, Control, Design, Modeling, and Analysis, Electromagnetics/Antennas, Integrated Circuits, Optics, Physical Electronics Devices, Physical Electronics/MEMS, Optoelectronics, Energy, Robotics, Signal Processing for Image & Video, Signal Processing for Speech & Audio (in Electrical Engineering). Computer Science operates research an instructional laboratories in Soda Hall and Sutardja Dai Hall, and Electrical Engineering operates like facilities in Cory Hall and Sutardja Dai Hall. EECS also has a significant technical staff support structure to provide support for research and instructional laboratories and fabrication facilities. Reporting to the Director of Undergraduate Affairs, the SSA 4 responsibilities include a wide range of student services duties and responsibilities for an academic advisor. This position will provide assistance to the dean/chair, faculty, and students in academic advising, recruitment, admissions, student orientation and events, career counseling, and related programs.

Application Review Date

The First Review Date for this job is: 11/22/23 - Open Until Filled



Academic Advising: Applying advanced Student Services concepts, provides the most complex student services to the organization's management, faculty and students. Recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization. Provides advising to students in the largest major on campus. Reviews students' progress and advises students and faculty on requirements for degree/program completion; identifies students with progression problems and recommends interventions; devises curriculum planning in collaboration with chair/dean and faculty, and with other departments. Works closely with campus offices to resolve issues including DSP, Student Conduct, Ombuds Office for Students, Financial Aid, and the Registrar. Advises students to develop program plans, to completion of their degrees taking into account double major/simultaneous degree/minor requirements that don't necessarily overlap with major requirements, course load concerns, and academic abilities of the student. Resolves matters concerning registration status of students, particularly students with blocks or pre-majors needing direction in completing prerequisites for the major.

In consultation with the Director for Undergraduate Affairs, identifies and refers for resolution intricate student issues/grievances such as grade disputes, personal crises, mental health concerns, DSP concerns, and non-admissions to the major. Conducts degree audits for graduating students; also reviews and signs Letters and Sciences petitions and other related academic planning forms.


Recruitment and Admissions: Advises department/school/college on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and advises chair/dean and faculty on transferability and applicability of non-UC Berkeley courses. Plans and implements outreach programs with specifically targeted institutions; advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals; utilizing in-depth knowledge of the organization's admissions criteria, helps rank applicants for admissions; evaluates domestic and international transcripts for degree eligibility; initiates and arranges student recruitment visits to Berkeley. In collaboration with the Director of Undergraduate Affairs, determines admission to the Computer Science major at the department level. Consults with the Vice Chair of CS and enlists the support of other faculty in handling difficult academic cases. Acts as a specialist to advisors and counselors from other colleges, departments and institutions (e.g. L&S advisors, CDSS advisors, other UC campuses, California Community College counselors, etc.) on course articulations and standards of preparation for the CS major. Serves as a liaison for faculty evaluation of pending articulation agreements with the California Community Colleges. Plans and implements complex, high-visibility student events, such as commencement, Cal Day, CS Ed Day. Plans, designs, and provides workshops for students, such as information about the campus, or academic strategies and enrichment programs.


Department/School/College Policies: Advises faculty on departmental/school/college and university policies and procedures; Advises chairs/deans on the formulation department/school/college policy by advising them on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies and recommends new or changed policies; recommends solutions to organization's problems without precedent. Participates in professional student services committees that develop policies/procedures with nationwide impact.Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination. Assists the Director with programmatic matters for CS major such as administering the CS minor policies and the major appeals process. Supports advising the chairs/deans on the formulation of policies by providing clarification of current issues and identifying solutions.


Program Oversight: Manages the oversight of and advises students on policies surrounding the following programs: CS Honors Program, CS Minor Program, Faculty Advising, and Reader Hiring. Administers a comprehensive CS Minor program from pre-declaration to graduation. Recruits and trains peer advisers, and oversees faculty advising. Supports advising the chairs/deans on the formulation of policies by providing clarification of current issues and identifying solutions. Works closely with students to determine satisfactory academic progress. Provide recommendation on program plans and completion, and signs financial documents requiring major department approval. Advises students on navigating career counseling and placement services. Utilizing an in-depth knowledge of the field, counsels students on post-degree employment opportunities and practices. Makes referrals to campus department and campus employment resources.


Professional Development: Participates in professional student services committees that develop policies/procedures with nationwide impact. Maintains and updates working knowledge of College and campus student affairs issues by taking appropriate classes, attending campus-wide Student Affairs meetings and networking with peers. Keeps abreast of national trends related to advising support as well as best practices in student affairs administration.

Required Qualifications
  • Advanced knowledge of advising and counseling techniques.
  • Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks

as to likelihood and consequences.
  • Advanced verbal and written communication skills.
  • Interpersonal skills.
  • Multicultural competencies; ability to work with diverse populations.
  • Advanced knowledge of complex visa and immigration policies, procedures and regulatory requirements for international students and scholars.
  • Ability in problem identification and reasoning; ability to develop original ideas to solve problems, persuasion, leadership.
  • Skills in monitoring / assessing people, processes or services, to make improvements.
  • In-depth knowledge of the field's post-degree employment opportunities and practices.
  • Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
  • Bachelor's degree in related area and / or equivalent experience / training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $70,100 - $97,400.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

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