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Student Services Specialist

University of Hawai'i
Honolulu, HI
Closing date
Nov 22, 2023

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Salary: See Position Description

Location : Honolulu, HI

Job Type: Full-Time Temporary

Job Number: 2023-02263

Department: University of Hawai'i at Manoa - OVPSS - SDI - Student Support Services

Opening Date: 11/02/2023

Closing Date: 11/19/2023 11:59 PM Hawaii

Position Number:: 80648T

Title: Student Services Specialist
Position Number: 80648T
Location: UH at Manoa
Date Posted: 11/02/23
Closing Date: 11/19/23
Band: A
Salary :
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Temporary

Duties and Responsibilities

  • *Assist in the planning, implementation and evaluation activities of a TRIO Student Support Services program of comprehensive, integrated and individualized academic and related advising to support the retention and graduation of low-income/first generation college students.
  • *Assist in identification and selection of eligible program students. Communicate information, conduct presentations and interview prospective students.
  • *Develop an individualized plan of services for each student, including recommending an integrated and sequential plan of activities and services appropriate to meeting advisor-assessed and student-expressed needs that reflect mutually agreed upon goals.
  • *Provide individual and group advising, workshops, and activities in the following and other related areas: academic, financial aid, career, learning and basic skills, college success, and graduate and professional programs.
  • *Collect and record all data relevant to a student's individualized plan to meet academic needs, advising contacts and services provided, and program's performance reports and evaluation requirements.
  • *Analyze and monitor student's progress toward graduation and meeting academic and other agreed upon goals.
  • *Assist with program recordkeeping and database management by inputting student information in accordance with program, U.S. Dept. of Education and campus guidelines and requirements.
  • Assist in completing electronic/online narrative, evaluative and statistical reports.
  • Coordinate program communication, including maintaining and updating program web pages, listservs, newsletters, and social media.
  • Assist with hiring, training, and supervising student assistants and casual hires.
  • Participates in evening, weekend, and/or off-campus assignments as needed.
  • Other duties as assigned.
  • *Denotes essential functions.

    Minimum Qualifications
  • Possession of a baccalaureate degree in Education, Liberal Arts or related field and 0 year of progressively responsible professional experience with responsibilities for programs in higher education; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
  • Functional knowledge of principles, practices and techniques in the area of academic advising and counseling of college students, including those from underrepresented groups demonstrated by knowledge, understanding and ability to apply concepts, terminology.
  • Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with higher education and federal grant programs.
  • Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of academic advising.
  • Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
  • Demonstrated ability to operate a personal computer, apply word processing software, and database management.
  • Ability to effectively advise and meet academic and related needs of low-income, first generation college students.
  • Working knowledge of current practices in: Academic need assessment, improving retention and graduation rates, Learning skills and college success strategies, Learning communities, and Tutoring.
  • Knowledge and understanding of: Academic regulations and requirements for baccalaureate degrees, Need based financial aid programs, Academic enrichment programs, Graduate and professional degree programs.
  • Knowledge and understanding of standard office procedures and computer software applications involving databases and electronic/online reports.
  • Ability to manage sensitive information and files containing confidential student information.
  • Ability to work effectively, in a culturally sensitive manner, with individuals from diverse cultural and socioeconomic backgrounds.
  • Ability to travel to and from co-location sites in a timely manner by means of personal vehicle with valid driver's license or comparable means of transportation to perform duties such as conducting meetings or presentations.
  • Ability to work outside of normal work hours, including evenings, weekends and holidays, as needed.
  • Desirable Qualifications
  • Master's degree in Education or the Liberal Arts fields.
  • Knowledge and understanding of Federal financial aid policies.
  • Ability to lead subordinates, manage work priorities and projects, and manage employee relations.
  • Ability to develop and manage program website, list-servs to communicate with program students, and social media.
  • Ability to create and run virtual workshops and presentations on various computer learning platforms.
  • Knowledge and experience working with low-income, disadvantaged, first generation students, etc. to successfully overcome barriers.
  • Knowledge of TRIO and/or similar federally funded programs.

  • To Apply

    Click on the "APPLY" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following:

    1. Cover letter indicating how you satisfy the minimum and desirable qualifications;

    2. Current resume;

    3. Names and contact information (including telephone number and email addresses) of at least three (3) professional references;

    4. Copies of official undergraduate and graduate (as applicable) transcripts indicating degree conferred date with confidential information (i.e. social security number, date of birth) redacted. However, original official transcripts are required upon hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA.

    Incomplete, late or unreadable applications will not be considered. Academic record/grade summaries will not be accepted. Diplomas and copies will not be accepted.

    Note: If you have not applied for a position before using NeoGov, you will need to create an account.

    Inquiries: Ms. Leilani Harjati;
    EEO/AA, Clery Act, ADA

    The University of Hawai'i is an and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link:
    Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

    In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

    In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

    Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:

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