International Admissions Recruitment Specialist (Student Services Professional II), International Education
California State University, San Bernardino
Job No: 533166
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)
Under general supervision, this position's primary role is to recruit international students. Duties include, but are not limited to, prospective student recruitment, advisement, attending recruitment fairs/activities, organizing meetings with partner universities, and promoting CSUSB programs.
Major duties and responsibilities
International Student Recruitment
• Under the general supervision of the Director of International Admissions and Student and Financial Services, serves as the primary staff person to advise and recruit prospective international undergraduate and graduate students to CSUSB.
• Communicate regularly with prospective students and student leads and provide them with knowledge about CSUSB, admission requirements, application process, immigration requirements, academic majors and programs, student life, and other pertinent information.
• Represent the University at higher education recruitment fairs/events and meetings hosted domestically and internationally, in-person and virtually.
• Generate reports on leads, inquiries, applications, enrollments, and immigration on international students utilizing the CRM, SEVIS, and PeopleSoft.
• Generate and follow up on student leads in order to meet or exceed individual/team recruitment goals.
International and domestic travel.
• Conduct presentations on CSUSB to prospective students, university partners, and agents.
• Work collaboratively with departments and staff to identify programs of interest to international students; develop relationships with faculty and staff in the graduate programs; collaborate with domestic undergraduate admissions on how to direct international prospects they may meet on the road and provide domestic leads when collected by IA.
• Engage in approved social media to ensure CSUSB promotion internationally.
• Create communication pieces for the prospect communication plan in systems such as CRM.
• Enter all prospect info from all recruitment events/ fairs into the CRM.
• Implements admit to enrollment strategy that includes virtual and onsite events.
• Virtual webinars for admitted students preparing for a visa interview and arrival logistics.
• Develop and implement engagement and yield activities with admitted international students.
Recruitment Plan Development
• The incumbent will work closely with the Director to create and implement international student recruitment and outreach plans that lead to increased applications and enrollments to the University.
• Analyze and present data on international students' enrollment trends (i.e., open doors).
• Diversify global regions/markets and programs of interest in recruitment plans.
• Collaborate closely with academic departments as a part of the recruitment pipeline.
• Monitor recruitment travel and expenditures to create reports that evaluate recruitment effectiveness.
• Calculate ROI from targeted outreach events; provide creative and cost-effective ideas to increase innovation in recruitment strategies.
• Assisting with updating, designing, and developing marketing promotional materials via print and online.
Recruitment Partner Relationship Building
• Maintain and expand student recruitment agent and partner relationships/networks.
• Communicate timely and accurately with agents and partners (via email, telephone, social media, webinars, and onsite visits) about CSUSB programs, timelines, and admissions requirements.
• Conduct annual agent training for all existing agents and new agent onboarding training.
• Conduct onsite agent training when in the country for individual counseling offices and meet with prospective students at these offices.
• Collaborate with EducationUSA, IDP, Apply Board (and other) counselors in virtual and in-person presentations to students, onsite visits to centers, and campus updates/training to counselors.
Institution Relationship Building
• Maintain and update a list of community colleges and their advisors.
• Provide university and admission updates to the counselors via digital and onsite communication.
• Organize and attend community College recruitment events.
• Maintain and update a list of domestic high schools and their advisors.
• Provide university and admission updates to the counselors via digital and onsite communication.
• Organize and attend domestic high school recruitment events targeting the recruitment of international students at those schools.
• Maintain and update a list of international high schools and their advisor's visa IACAC membership.
• Provide University and admissions updates to the counselors via digital and onsite communication.
• Serve as a Designated School Official (DSO) for issuing initial l-20s, transferring l-20s, tracking visa approval rates, etc.
• Contribute to the collegial, effective, and efficient work environment as a team member.
• Support and participate in initiatives, projects, and events supporting international student enrollment and retention, such as orientation programs, International Education Week, student workshops training, and other international programming as requested.
• Maintain effective working relationships with a wide range of students, faculty and the general public.
• Other classification-related duties as assigned.
• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
• A master's degree in a job-related field may be substituted for one year of professional experience..
• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews.
• Reason logically.
• Collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
• Advise students individually and in groups on routine matters where required.
• Recognize multicultural, multisexed and multi-aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other programs or service areas Services Office.
• Master's degree in a related field.
• Experience in processing university admissions.
• Experience in living, working, or studying abroad for three months or longer.
• Experience in working for an international education department with students.
• Experience in serving as Designated School Official (DSO).
• Working knowledge of culture, government, and education in countries outside the U.S.A.
• Excellent oral and written communication skills in language(s) other than English.
• Experience with international student recruitment and with CRM systems such as Radius or other related software.
• Experience tracking student outreach efforts and linking ROI to outreach plans.
• Knowledge of best practices related to international student recruitment and outreach.
• Knowledge of and experience with CSUSB and CSU university admissions policies and procedures and Oracle/PeopleSoft.
• The ability to thrive in a fast-paced and dynamic environment while balancing time-sensitive tasks with attention to detail.
• Excellent organizational, time management, and attention to detail.
• Must be able to work independently, take initiative, and follow through on issues.
• Knowledge of SEVIS and visa policies and procedures.
• Flexible in working hours (time difference).
• Demonstrated outstanding customer/student service.
• Demonstrated interest and/or ability to work in a multicultural/multiethnic environment.
• Demonstrated experience in developing and conducting presentations.
• Excellent communication skills with the ability to effectively communicate and present ideas and concepts verbally and in writing to culturally diverse audiences.
• Experience in interpreting and ensuring compliance with policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality.
• Ability to travel domestically and internationally to support recruitment and program development and implementation.
• Ability to work additional hours, occasional holidays, and adjust working hours to meet recruitment needs.
Compensation and Benefits:
Anticipated Hiring Rate: $4,610 - $4,690 Per Month
Classification Salary Range: $4,610 - $6,556 Per Month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found http://fresnostate.edu/adminserv/hr/benefits/documents/2020%20Benefits%20Summary%20represented%20and%20non-represented.pdf.
Work status: Full-time/Exempt/Probationary
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is November 13, 2023.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at mailto:Nora.Fernandez@csusb.edu
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
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