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Immigration Specialist II

Employer
TAMU
Location
College Station, Texas
Salary
40,712 to $52,312
Closing date
Jan 14, 2024

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Specialty
Immigration, Student & Scholar Services
Knowledge Communities
International Student and Scholar Services
Position Type
Adviser / Advisor, Specialist
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University

Who we are:

TAMU International Student & Scholar Services (ISSS) supports international students, scholars, and their families as they navigate the U.S. immigration system and life in the U.S. We educate on policies and regulations and provide programs to enhance the Texas A&M international community experience. We welcome our international students, scholars, and their dependents to the Aggie community. We strive to build and nurture a culture where we choose to embrace, encourage, and celebrate different viewpoints, perspectives, cultures, and backgrounds. We are proud of our International Aggies who are changing the world!

What we want

International Student & Scholar Services (ISSS) is seeking an Immigration Specialist II to assist with processing and advising for the International Student and Scholar Services office and clientele, including prospective, current, and former international students and scholars along with, family members of our international community, University faculty and staff, as well as community and government representatives. This essential role in ISSS will primarily assist with supporting our scholar population by processing immigration requests and advising. . We are seeking an experienced professional to provide thorough, accurate, and timely customer service related to immigration and other matters. We are looking for an individual who promotes and can demonstrate teamwork and respect for people in the workplace and in all interactions with internal and external clientele. If you can communicate complicated information effectively and diplomatically, you are interested to learn about the U.S. immigration system as it pertains to higher education, and you enjoy a fast-paced and high-volume work environment, we invite you to apply to be considered for this opportunity.

 

What you need to know
 

Salary Range: $40,712 to $52,312 (Compensation will be commensurate to selected hire's experience)

Cover Letter/Resume: A cover letter and resumé are strongly recommended. You may upload these documents on the application under CV/Resume.

Required Education and Experience:

  • Bachelor’s degree in applicable field or equivalent combination of education and experience
  • Two years of related of immigration service experience

Required Knowledge, Skills, and Abilities:

 

  • Knowledge of word processing and spreadsheet applications

     

  • Basic familiarity with immigration laws

     

  • Ability to multi-task and work cooperatively with others

     

  • Ability to also work independently

     

  • Strong verbal and written communication skills

     

  • Excellent organizational skills

     

  • Excellent customer service and interpersonal skills

     

  • Detail-oriented

     

  • Ability to comprehend and communicate technical information effectively and diplomatically

     

  • Ability to relate well with individuals

     

Physical Requirements:

 

  • Must be able to work from the office and provide face-to-face customer service with ISSS clientele

     

  • Must be able to use a computer and telephone to perform work and interact with clientele

     

  • Must be able to use a copier and printer

     

  • Must be able to lift, move, or carry individual documents and paper boxes as part of the records retention process

     

Other Requirements and Factors:

 

  • U.S. Citizenship or U.S. Lawful Permanent Resident as required by federal regulations for certification as a Designated School Official (DSO) and Alternate Responsible Officer (ARO)

     

  • Must be willing to work some evenings, weekends, and holidays

     

  • Must be willing to work on- and off-campus

     

  • Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy

     

  • Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s hire date, and on an as-needed basis thereafter

     

  • Travel may be required

     

  • Remote work may be required

     

Preferred Qualifications:

 

  • Master’s degree or higher

     

  • Active member of NAFSA: Association of International Educators and/or other international or academic organizations

     

  • Principal Designated School Official (PDSO), Designated School Official (DSO), Responsible Officer (RO), and/or Alternate Responsible Officer (ARO)

     

Responsibilities:

 

  • Document Processing - Supports international scholars through the processing of immigration documents and requests. Can process the majority of student and scholar requests independently. Maintains international student and scholar records, handles confidential (FERPA and HIPAA-protected) information, and navigates intricate immigration matters with multiple deadlines involved. Produces accurate and efficient document processing within office processing timelines and in compliance with regulations.

     

  • Advising - Learns, maintains knowledge, and keeps abreast of applicable Federal, State, University, and ISSS regulations, policies, and procedures. Advises most student and scholar case types independently. Provides information and advising to Texas A&M departments and external agencies related to immigration matters.

     

  • Customer Service/Complaints/Appeals - Regularly assists with urgent cases and emergencies through on-call shifts. Exercises independent judgement to resolve conflicts. Triages and escalates complex matters to the appropriate staff member and/or supervisor as needed.

     

  • Office Representation & Travel - Regularly represent ISSS through presentations, helping with ISSS events, serving as office liaison to another unit, representing the office on a committee, or travel to meetings, conferences, or campus visits. Occasionally assists with extra projects designed to support the needs of the office and/or international students. Serves as a liaison for international students to campus departments, community members, and other organizations. Travels occasionally off campus to fulfill office business responsibilities. Performs other duties as assigned.

     

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. 

 

Our Commitment

 

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

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