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Global Student Success Coordinator

Northeastern University
Boston, Massachusetts
Closing date
Mar 1, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University

Global Student Success Coordinator

About the Opportunity


The Program is one of Northeastern's signature first-year experiences and truly embodies the university's experiential approach to education. Launched in 2007, The Program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them.

Through The Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Bolstered by a robust professional support system, this one-semester experience supports students' growth as global citizens and fine-tunes the skills they need to navigate their future.

Students admitted to the Program embark on a unique journey. They study abroad in their first semester with other Northeastern first-year students at the location of their choice and begin their studies on the Boston campus during their spring semester. Partner universities provide academic courses to the participants while Northeastern staff provide on-site leadership and support services during the program.


The Global Student Success team, which supports the student's experience in the program is hiring Student Success Coordinators (SSC) for our global on-the-ground teams, also referred to as “on-site staff." The primary purpose of the Student Success Coordinator is to develop and maintain an environment conducive to the social, personal, and academic success of first-year students during the program. In addition to supporting staff at the host institution, these staff members focus on creating positive and valuable experiential learning opportunities. Students are supported in their residential experience, academic coursework, navigating and experiencing the region and through connecting students to support services throughout the Northeastern community. Coordinators work in teams and are supervised by an on-site professional staff member. Site staff enthusiastically embody the mission and values of the Program and Northeastern University while working and living in close proximity to first-year students.

This position is a short-term, six-month commitment with full workdays for the Fall 2024semester (dates vary by location). This on-site position also requires attendance during a mandatory training period of approximately two weeks beginning in July 2024 in Boston, Massachusetts. This is an in-person position that requires site staff to live in student residential accommodations with students during the Fall 2024 semester, which runs from August - December 2024.

The SSC reports to an on-site Student Success Manager (SSM).


• Training: active participation in training and orientation in summer 2024 to prepare for on-site duties during the fall semester.

• Community building: develop and implement activities to support engagement, belonging, and personal growth, such as floor meetings and group meals. Partner with leads to support excursions in the region and collaborate with the academic institutions' staff when needed. Encourage student academic success and personal growth, respond to student concerns, and connect students to on-site academic, medical, and mental health resources. Coordinators must maintain high visibility within their residential communities.

• Student conduct: Monitor student behavioral policies and protocols. Uphold a high standard of student conduct. Enforce Northeastern University Code of Student Conduct. Hold administrative hearings with students regarding alleged policy violations, adjudicate cases, assign sanctions, and make referrals when necessary. Utilize educational sanctions as a developmental component as appropriate.

• Crisis management: Respond to emergency and crisis situations during business hours or when on call. Participate in an on-call duty rotation including evenings and weekends. Evaluate and assess student behaviors and community trends and provide appropriate interventions. Conduct regular rounds of student residences. Escalate issues as needed to managers and other stakeholders.

• General administrative tasks including but not limited to: Incident reporting, maintaining records in databases such as financial/ programming/ rounds, excursion requests, monitoring travel permissions,

• Student Success Coordinators will work collaboratively to provide for students' safety and well-being and contribute to the development and overall success of the program.

• Responsibilities may vary based on site placement.


• Bachelor's Degree required; Master's Degree in a relevant field such as Higher Education, International Education or College Student Development or equivalent experience preferred

• 1-2 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity, which includes experience living with or working with high school or undergraduate students (in residence life, student affairs, camp counselor, or related role)

• Experience living, working, or studying abroad or in different cultures/communities. Ability to demonstrate intercultural sensitivity and global awareness.

• Experience in conflict resolution and mediation.

• Experience with crisis management.

• Proven ability to work well as a member of a close-knit team.

• Experience managing events for large groups with enthusiasm and attention to detail.

• Fluent in English.

• Must have the ability to obtain and maintain any required work authorization for the duration of your appointment and work location assignments (Northeastern will assist in this process).

• Knowledge or experience of Northeastern University preferred but not required.

• Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values.

• Location/area expertise and local language proficiency preferred but not required.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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