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Student Services Generalist, Progresando

Union County College
Cranford, NJ
Closing date
Apr 11, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Elizabeth & Plainfield

General Description:

The Student Services Generalist serves to support the academic success of Hispanic adult students enrolled in targeted healthcare programs. The Generalist will provide proactive and intentional advisement; connect students to the program's services and academic resources; and monitor retention, course completion, and licensure pass rates. In collaboration with the Student Development and Academic Affairs Divisions, the Generalist will coordinate test preparation and study skills sessions, tutoring services, and other services to support the needs of the students.

Characteristics, Duties and Responsibilities:

- Develops academic and individual action plans for Progresando students to guide students toward on-time graduation.

- Implements student retention programs.

- Assists students with the registration process by providing academic advising, basic financial aid assistance or handoff to financial aid counselor to resolve unusual issues, and guidance for completion of registration and payment.

- Assists students with my Union portal, Self-Service, college e-mail i, tuition/fee payment instruction, and information on internal and external scholarship opportunities.

- Coordinates project programming for tutorial services, test preparation and study skills sessions, and other related academic support services.

- Assists with campus previews, new student orientations, financial literacy, and related programs and provides on-going information to students and potential students regarding policies and procedures and the targeted academic programs.

- Interprets and communicates college policies and procedures.

- Collaborates with staff, faculty, and administrators to assess the project's activities and implement needed adjustments, as needed.

- Maintains data of students served and services provided.

- Maintains project files for reporting.

- Provides reports on project implementation, activities, and data, as needed

- Performs related duties as assigned by supervisor.

Education Requirements:

- Bachelor's degree required.


- Outstanding customer service and communication skills.

- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required:

- Outstanding customer service and communication skills.

- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Physical Demands and Work Environment:

- This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

- Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

- No or very limited exposure to physical risk.

- Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.

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