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Senior International Program Coordinator - Haslam College of Business

University of Tennessee
Knoxville, TN
Closing date
Apr 7, 2024

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Program Development
Position Type
Employment Type
Organization Type
College / University

International Programs & Study Abroad

Regular Full-Time, Market Range 9

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Senior International Program Coordinator (Full-time, Exempt) in the International Programs and Study Abroad Office. Reporting to the Assistant Dean of International Programs & Partnerships (IPP), this position will provide leadership and essential services to Haslam faculty-directed programming. The Senior Program Coordinator will serve as the primary liaison between HCB and external partners, the program financial manager, and develop programming alongside faculty and IPP leadership. They will contribute to the development of strategies and processes that support the college's emergent plan for internationalization. As a study abroad program leader, they will exercise discretion and independent judgment in the implementation of risk management procedures. The incumbent will represent the college and university to foreign partners and foster institutional-level relationships. Additional responsibilities include supervision of student worker staff.


International Program Management
  • Manages contract, billing, and financial analysis of HCB faculty-directed programs.
  • Oversee and continuously improve the essential pre-departure planning procedures for faculty-directed programs to prepare faculty and students for their time abroad, to include the safety and risk advisories and mitigation procedures.
  • Ensures student post-acceptance materials are collected, complete, and reviewed to manage risk to students, faculty leaders, and the university.
  • Interface with faculty to fill student rosters; independently determine program viability or ability to reach viability within contractual timelines.
  • Make independent, strategic programming decisions with budgetary implications - determine course of action while balancing costs with academic outcomes.
  • Manage and oversee an HCB curriculum audit to identify and evaluate international content to meet international program/course requirements to ensure program design supports students according to university and college curriculum guidelines.
  • Analyze, evaluate, and collaborate with IPSA leadership for the addition/discontinuation of academic programs based on their appropriateness and academic fit with the HCB curriculum and standards.

Program Development and Analytics
  • Request proposals and negotiate all aspects contracts for programs from study abroad vendors, to include logistics, costs, terms, etc.
  • Negotiate to ensure balance between affordable cost and program offerings that meet academic needs and standards.
  • Provide financial management of approximately $1 Million in vendor contracts across HCB programs. Budget expected to grow as programs expand.
  • Stay abreast of and seek out new opportunities both locally, nationally, and internationally for student funding as well as programmatic funding opportunities.
  • Keep current in field standards and maintain active participation in professional organizations affiliated with international programs and study abroad.
  • Maintain the accuracy and completeness of data on international programs and study abroad for inbound and outbound program applications and participants in the assigned region.

Academic Advising and Program Advancement
  • Independent academic advising to students planning to study abroad from the point of appropriate program selection based on major and needed coursework to the determination and approval of major and minor course equivalencies.
  • Individual and team academic advising during HCB freshman orientation to ensure a smooth transition in the first-year experience.

Program Promotion/Marketing
  • Manage the development of marketing/branding strategy and materials for HCB faculty-led programs and HCB-approved study abroad programs to include the commutation of curricular options specific to the business education. This includes the facilitation of campaign efforts and events to encourage students to study abroad, promote the importance of study abroad, and further the goals of the International Programs office.


Required Qualifications and Experience:
  • Bachelor's degree in a relevant field.
  • At least 3 years of experience working in areas such as international education, student services, academic advising, international engagement, or a related field.
  • Work as graduate assistant or practicum/internship will count as 1/2 time experience.
  • Master's degree or completion within one semester, can substitute for one year of work experience.

Desired Qualifications and Experience:
  • Master's degree in a relevant field.
  • Public speaking experience, proficiency in a foreign language, and experience living, working, and/or studying abroad preferred.

Knowledge, Skills and Abilities:

  • Working knowledge of higher education global programs, standards, requirements and practices.
  • Excellent organizational skills and demonstrated ability to prioritize and manage time effectively.
  • Ability to exercise independent judgment and discretion while executing program goals, policies, and regulations.
  • Ability to establish and maintain effective relationships with individuals from culturally-diverse backgrounds.
  • Ability to interact with study abroad program representatives, faculty, and students in a professional manner with an understanding of protocol and confidentiality.
  • Demonstrated excellent written and oral formal/informal communication skills. Ability to communicate with international partners who are often non-native English speakers.
  • Strong oral and written communication skills.
  • Ability to work periodic evening and weekend hours.
  • Ability to travel internationally.

  • Public speaking experience
  • Experience living or studying abroad
  • Proficiency in a foreign language

Application Process:

The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

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