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Student Services Specialist

Union County College
Cranford, NJ
Closing date
Apr 20, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.
Campus: Cranford
General Description:
Reporting to the Associate Director of Financial Aid, the Student Services Specialist supports the delivery of financial aid by reviewing student files, completing verification, counseling students and parents, conducting financial aid workshops and presentations, reviewing academic progress of financial aid applicants, administering one or more aid programs, and making effective use of technology in business processes.
Characteristics, Duties and Responsibilities:
- Counsels' students and families regarding financial aid programs; reviews eligibility criteria for all sources of aid; describes financial aid policies to students, parents and other campus constituents.
- Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.
- Conducts financial aid workshops and presentations on related topics such as completing the FAFSA , financial literacy, satisfactory academic progress and updates to financial aid programs.
- Calculates financial aid according to appropriate need analysis and applicant eligibility while ensuring compliance with regulatory requirements.
- Responsible for coordinating the administration of one or more financial aid programs, including the preparation and review of reports, monitoring expenditures and reconciling data.
- Provides timely and accurate documentation, information and status reports regarding all phases of the financial aid operation, in accordance with reporting requirements to supervisor.
- Analyze and assist in developing reports to improve business processes.
- Collaborate with other student service areas to provide a comprehensive and dynamic customer service environment for students.
- Performs related responsibilities as assigned by supervisor or designee.
Education Requirements:
- Master's degree required.
- One to two years' experience in student services and/or financial aid including significant direct contact with students.
Competencies and Skills Required:
- One to two years' experience in student services and/or financial aid including significant direct contact with students.
Physical Demands and Work Environment:
- This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
- No or very limited exposure to physical risk.
- Some travel required.
Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.

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