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International Admissions Coordinator, Senior

Northern Arizona University
Flagstaff, Arizona
Closing date
Apr 26, 2024

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Position Type
Employment Type
Organization Type
College / University

International Admissions Coordinator, Senior

Location: Center for International Ed

Regular/Temporary: Regular

Job ID: 607784

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

Job Description

Come join our team of more than 70 full-time, part-time, and student staff representing five continents and 16 native languages! Be part of Northern Arizona University's (NAU) vision of educating students to adapt and respond to global issues. The Center for International Education (CIE) within NAU seeks to inspire ambassadors of positive change and collaborative and innovative responses to a changing world.

This International Admissions Coordinator, Senior position within the International Admissions and Evaluations (IAE) team of CIE will support student access, success, excellence in education, diversity, and integrity by working directly with student applicants, faculty, and staff to facilitate a smooth and efficient application process. The position consists of student applicant processing, transcript evaluation, admission package evaluation, and document processing responsibilities. Identifying and enacting process improvements in all three areas will increase student applicant satisfaction and support NAU's ability to continually admit a diverse and academically qualified student population. The coordinator will serve as a guide through the different requirements and options students have depending on their specific situation and uphold the standards that make NAU an attractive option for international students.

NAU is ranked in IIE's Open Doors within the top 200 US institutions for international student enrollment and proud to host over 1400 international students from more than 80 countries. We are pleased to serve such a diverse student population.

Admissions - 50%

• Support international undergraduate and graduate admissions which includes data entry of applications, processing of online applications, transcript evaluation, processing of official transcripts, other academic credentials, and financial support.
• Support with application communication, collection and review of application materials, international admission decision processing according to established criteria, and pertinent immigration support documents.
• Evaluate international transcripts and convert GPAs based on established criteria and an understanding of various international educational systems as well as how a student's transcript equates to the U.S. educational system.
• Develop and document procedures that guarantee compliance with US immigration regulations, including maintaining relevant records, reports, and statistics.
• Review and approve applicant documentation for I-20 issuance, cancellations, and deferrals for graduate and undergraduate admissions.
• Assist with application analysis and assessment to ensure accurate and efficient processing of undergraduate applications.
• Support admissions process for various types of admission, including degree-seeking, exchange programs, sponsored students, online, personalized learning, and customized programs. Review and update admission forms and letters.
• Evaluate and improve, in conjunction with the team, international admissions output and workflow, and help ensure that application and prospect reviews occur efficiently and effectively. Document and update admission procedures to reflect the most current and relevant industry standards, including documenting standard operating procedures.

• Remain current on student-related immigration regulations and credential evaluation procedures and policies through participation in internal and external training, seminars, conferences, and other professional opportunities.
• Assist with evaluating and improving, in conjunction with the team, international admissions output and workflow, and help ensure that application and prospect reviews occur efficiently and effectively. Document and update admission procedures to reflect the most current and relevant industry standards, including documenting standard operating procedures.

Designated School Official (DSO) - 10%

• Serve as DSO:

• Guide international students through the process of studying in the U.S., process and review relevant documents, and maintain records in the Student and Exchange Visitor Information System (SEVIS).
• Issue and process I-20s (Certificate of Eligibility for nonimmigrant Student Status).

Course Curriculum Management - 10%

• Transfer Credit and Pathways:

• ¿Assist with transfer credit posting and processing, including entering courses, verifying authenticity, establishing GPA equivalency, and completing liberal studies evaluations for potential partnerships.

Cross Campus Partnerships - 10%

• Support strong cross-campus partnerships and training with departments, administration, major-specific advisors, faculty and staff, and other potential or current partners across campus to facilitate understanding of international admission processing and the decision process.
• Assist as a point of contact in CIE for any questions about international students.

Scholarship Management - 10%

• Verify eligibility, track, and issue scholarships, and manage communication related to scholarships.
• Work closely with the international recruitment area to support the tracking and management of the International Excellence Award.

Other - 10%

• Other duties as assigned by supervisor.

Minimum Qualifications

• Bachelor's degree in a related field; and
• Minimum of three years of professional work experience, education, or training in higher education or business; and
• Worked, lived, or studeied abroad; or
• Any equivalent combination of experience, education, and training.
• US citizenship or lawful permanent residence status (necessary to qualify as a DSO).

Preferred Qualifications

• Five years' professional experience in international education, admissions, or related field.
• Experience in transcript evaluation and transfer credits.
• Master's degree in related field.
• Experience with PeopleSoft, SalesForce, Sunapsis, or other university-related student management systems.
• Experience in international student academic and/or immigration advising.
• Served as a Designated School Official (DSO).
• Experience working in an administrative role and have strong organizational skills and attention to detail.

Knowledge, Skills, & Abilities


• Knowledge of the cultural contexts of international students to provide effective guidance and information to those unfamiliar with the US culture and educational systems.
• Knowledge of records administration and maintenance techniques and procedures.


• Skilled at multi-tasking, prioritizing, and maintaining a professional attitude in a fast-paced, ever-changing office.
• Excellent customer service and interpersonal skills; polite, professional, and follows established procedures and policies.
• Strong verbal and written communication skills; comfortable interacting with people from diverse backgrounds who have varying English language abilities; proficiency in an additional language other than English a plus.
• Technology skills: familiar with a multi-line phone system, Microsoft Outlook email and calendar systems, MS Office suite: Excel, PowerPoint, Word, Peoplesoft, OnBase, Sunapsis, and College Net.
• Skill in entering data accurately and efficiently with a high level of attention to detail in a fast-paced environment.
• Skill in developing and maintaining good working relationships.
• Skill in English composition, grammar, spelling, and punctuation.
• Skill in basic math to convert GPAs to a 4.0 scale.
• Skill in the use of personal computer/software.


• Balances competing priorities.
• Ability to communicate effectively.
• Has problem-solving, organizational, and analytical capabilities.
• Ability to problem solve and make decisions.
• Ability to work effectively with people from a variety of culturally diverse backgrounds and for whom English is not their native language and promote a diverse, inclusive environment.
• Ability to analyze information and evaluate results to choose the best solution.

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Anticipated salary is $52,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 15, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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