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Academic Advisor - (Student Affairs)

Central Piedmont Community College
Charlotte, NC
Closing date
Apr 4, 2024

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Student Affairs
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University, Community College
The Academic Advisor role is responsible for providing holistic academic advising to students from entry to completion. The Academic Advisor assists students with the development of a comprehensive academic plan by assessing academic, personal needs and career goals. They are also responsible for keeping up to date notes and information about students using a case management approach that leverages the use of college CRM and other tools.
  • Advises students in our One College Model. This includes Corporate and Continuing Education (CCE), College and Career Readiness (CCR), and Curriculum (CU) students.
  • Assists students in self-exploration to develop educational plans that are consistent with students' goals, interests, strengths, and values.
  • Participates in a case management approach using AVISO to track student progress; communicates and collaborates with students, faculty and staff to ensure student learning and success.
  • Provides success coaching to explore student strengths, identify challenges, and create strategies for success.
  • Performs Standards of Progress (SOP) interventions to keep students on their academic track.
  • Reviews student transcripts to determine course selection within program of study.
  • Facilitates new student groups to identify programs of study, build guided pathway plan, and initiate student advisor assignments.
  • Educates students about curricular requirements, academic standards, and academic milestones related to an intended/chosen academic program.
  • Collaborates with college navigators to maintain a caseload of advisees for outreach communication and academic program support.
  • Provides coaching and assistance for students to assess their degree progress through to graduation.
  • Refers students to campus resources, programs, and support systems that promote academic success, career development, experience learning, and engagement in a chosen career field.
  • Ensures student compliance with academic policies and procedures.
  • Utilizes technology that supports best practices in case management advising strategy (such as Aviso, Colleague, Student Planning).
  • Collaborates with faculty to ensure student success in their chosen academic pathway.
  • Participates in outreach activities such as speaking to classes, presenting in departments, and supporting Student Affairs activities.
  • Participates in a comprehensive professional advisor development training.
  • Participates in college and departmental evaluations as part of the annual review process.
  • Performs other duties as assigned.

Associate degree in Student Services, Psychology, Sociology, Social Work, Education or related area and one year of student advising experience at the college level OR;

Equivalent combination of education and experience

Preferred Qualifications:
  • Bachelor's degree in Student Services, Psychology, Sociology, Social Work, Education or related area

Knowledge, Skills, Abilities and Worker Characteristics:
  • Detailed knowledge of college processes relating to students
  • Familiarity with student services offered by the college
  • Technology skills
  • Communication skills
  • Academic Skills
  • Ability to provide consistently high quality customer service
  • Ability to work with individuals from diverse backgrounds
  • Ability to work productively with many different case management teams for individual students

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