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Student Services Manager

Employer
Stanford University
Location
Stanford, CA
Closing date
Apr 13, 2024

View more

Specialty
Student & Scholar Services
Position Type
Manager
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Student Services Manager

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Department/Program Description: The Division of Literatures, Cultures, and Languages (DLCL) in the School of Humanities and Sciences at Stanford University brings together scholars dedicated to the study and teaching of literatures, cultures, and languages from humanistic and interdisciplinary perspectives. The DLCL is made up of seven academic units: itself, the Departments of Comparative Literature, French and Italian, German Studies, Iberian and Latin American Cultures, and Slavic Languages and Literatures, and the Center for Medieval and Early Modern Studies (CMEMS). The Division offers courses, degrees, and research programs that seek to think about and explore the diversity, complexity, and richness of these national and transnational linguistic and cultural spheres. Our staff supports about 70 graduate and 250 undergraduate students and 40+ faculty and lecturers spanning over 18 graduate and 19 undergraduate programs.

The Division seeks to hire a Student Services Manager (SSM) with the motivation, skills, and experience to positively impact and maintain the Division's high level of excellence. Reporting to the Director of Finance and Operations, the SSM oversees all functions associated with undergraduate student, graduate student, and postdoctoral scholar support for a varied and international population comprised of about 70 graduate and 250 undergraduate students, spanning over 18 graduate and 19 undergraduate programs. The SSM manages one full-time staff member, an Undergraduate Student Services Officer 1, and works directly and consistently with the Departments and Division leadership, faculty, and staff.

The SSM administers, implements, and interprets university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services. Identifies, clarifies, and resolves highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

The SSM works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact), where data analysis involves evaluating identifiable factors. The SSM demonstrates good judgment in selecting methods and techniques for obtaining solutions. The SSM networks with senior internal and external contacts in own area of expertise and outside own area of expertise.

The ideal candidate should possess a positive outlook on continuous process improvement efforts while maintaining a team-based and customer-focused mindset and perform with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.

This is a 100% FTE, continuing exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.

If you believe this opportunity matches your knowledge, skills, and abilities, we encourage you to apply by submitting a cover letter and resume in addition to the online application. Thank you for considering employment opportunities with the School of Humanities and Sciences.

CORE DUTIES*:
  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare manage reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Serve as a subject matter expert to students and other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of a project team.
  • May train and supervise other staff, volunteers, and temporary workers.
  • Other duties may also be assigned

Education & Experience:
  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem-solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

In addition, preferred requirements include:
  • Knowledge of a foreign language, Russian, German, or Spanish is a plus.

PHYSICAL REQUIREMENTS*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
  • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $68,000 to $104,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 7502
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 102717
  • Work Arrangement : Hybrid Eligible

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