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Student Services Advisor II

University of Southern California
Westchester, CA
Closing date
May 5, 2024

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Student & Scholar Services
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's School of Cinematic Arts Office of Student Services is seeking a Senior Academic Advisor to join its team. Specifically, this position will provide academic advising to undergraduate students majoring in Film and Television Production. The position will also coordinate and provide leadership for student support programs for their student population and serve as a liaison for grade coordination with the USC Registrar. They will oversee enrollment and clearance processing for undergraduate production courses.

In their advising role, the Senior Academic Advisor is committed to the overall success of their assigned undergraduate students, They help students understand degree and minor requirements; develop, cultivate, and transform academic goals and educational plans; understand academic policies and procedures; select majors and minors; explore curricular and co-curricular opportunities (i.e., research, study abroad, service learning, etc.); integrate career development opportunities, address concerns and challenges that impact academic success; and connect with university resources. Additionally, they will provide support for the Office of Students Services in disseminating information to our student body, event planning, program coordination, and various initiatives including admissions.

Duties for this position may include:
  • Provide academic advising for undergraduate students. Specifically advise students on degree or minor requirements, curriculum, course selection, transfer credit evaluation, and degree related opportunities (i.e. research, study abroad, internships, etc.).
  • Advises students on degree tracks and professional goals, providing career information where appropriate and refers students to faculty and SCA Industry Relations.
  • Aide in the retention and graduation of major students through effective advisement practices.
  • Monitor student performance, degree progress, and records.
  • Prepare course plans (semester and yearly).
  • Evaluate student problems (academic, personal, or administrative) and refer students to the appropriate student support services.
  • Stay abreast on major curriculum, course offerings, and department related opportunities.
  • Work with all seven divisions and programs on correction of grades, grade appeals, and incompletes and curricular petitions.
  • Provide departmental related reports pertaining to enrollment, registration, retention, and graduation.
  • Assess targeted student needs and recommends programs or services. Execute student engagement programs, academic support and advisement services and events such as orientation, new student welcome, and support programs for advising population.
  • Maintain knowledge on university related policies and procedures pertaining to curriculum, transfer credit, degree requirements, course evaluations, petitions, and other student services.
  • Represent department through events and programs such as recruitment and conversion events and programming.
  • Develop and maintain relationships with departmental faculty and administration.
  • Interface with parents as needed and provide resources to facilitate problem resolution.
  • Maintain professional knowledge through participation in associations, committees, workshops, and other means of networking.
  • Other related duties as assigned or requested. The university reserves to the right to add or change duties at any time.

The hourly rate range for this position is $33.34 - 38.19. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education:

Bachelor's degree

Additional Education Requirements

Combined experience/education as substitute for minimum education

Minimum Experience:

3 years

Minimum Skills:

Directly related experience in student services and programming with ability to lead

Preferred Education:

Master's degree


USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:$9925/9925$107602.htmld

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