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Associate Director of Student Services, Thomas Lord Department of Computer Science

University of Southern California
Westchester, CA
Closing date
Apr 13, 2024

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Student & Scholar Services
Position Type
Associate Director
Employment Type
Organization Type
College / University
The USC Thomas Lord Department of Computer Science (CS) seeks to recruit two Associate Directors of Student Services (Student Services Advisors III) to join its to join its outstanding team. The Department of Computer Science has a significant and dynamic student population that is home to more than 5,000 students. Interested candidates should be prepared to support a high volume of motivated students with care and enthusiasm.

The Associate Directors will oversee all services for Bachelor's and Master's students, and support other populations and programs as assigned. Each Associate Director will specialist in and oversee a team of subordinate Student Service Advisors in their respective area. These positions report directly to the Senior Director of Student Affairs at CS, and work closely with all members of the CS advisement team, as well as with the Department Chair and the Viterbi Admissions and Student Engagement office (VASE).

Ideal candidates for these positions are agile, adaptable student affairs professionals dedicated to building a culture of service and support for a diverse and highly accomplished student body. Viterbi advisors are expected to demonstrate impeccable ethics and collegiality, and to promote an environment that fosters inclusive relationships and upholds principles of the USC Code of Ethics.

Leadership & Strategy (30%)
  • Work in close partnership with departmental and School-wide leadership to deliver strategic alignment and implement program goals and methodologies that are integrated with the Viterbi School's broader academic and business plans.
  • Manage team of subordinate Student Services staff that support each student: recruit, screen, hire, train, and directly supervise 3-4 staff. Indirectly manage student workers, volunteers, and interns. Assess performance and provide feedback, counseling, or corrective action, as needed, to ensure high team productivity and performance.
  • Drive team operational strategies and execution of services for each student population.
  • Maintain a leadership role on departmental and university committees to stay well-informed on issues impacting student services and to ensure that programs are well-represented.
  • Serve as the primary subject matter expert/resource for information regarding undergraduate/graduate programs; stay informed of emerging trends in student services and look for opportunities to address these trends in program goals.

Student Service Administration (70%)
  • Manage full-service academic advisement and counseling services for each student population. Drive operational innovation to ensure efficient delivery of best practices across all service areas. Harness new technologies and practices to improve service delivery. Participate in strategic planning and operationalization.
  • Execute specific student services directly and via subordinate team:
  • Provide academic counseling for CS students across all CS programs. Develop specialized areas of expertise as assigned.
  • Advise on matters of curriculum, course and degree requirements, transfer credit evaluations, and graduation counseling and clearance. Monitor student progress and update on-line student resources as necessary.
  • Work in partnership with VASE to evaluate complex problems - whether academic, administrative, or personal - and refer students to appropriate offices for assistance. Liaise with other offices on behalf of students to facilitate problem resolution. Provide mental health referrals for students in distress.
  • Provide administrative support for departmental course clearance and registration. Process correction of grades and course completion requests.
  • Maintain and compile statistical data. Prepare reports for internal and external use.
  • Prepare, submit, and monitor the submission of materials for curriculum proposals.
  • Oversee communications regarding student programs; plan and execute other outreach strategies to make students and other constituencies aware of services. Support CS-wide communications strategy; monitor the development of written materials and staff presentation guides to ensure consistency in the delivery of information regarding student programs. Support communications with faculty, staff, and administrators to facilitate the attainment of program objectives. Monitor progress and adjust plans or targets as needed.
  • Attend departmental, school, and university meetings relevant to student services. Maintain currency on all policy and procedural changes. Interact with other university departments and with external organizations as required to coordinate and negotiate service, including but not limited to Classroom Scheduling, Grades Dept, Degree Progress, Articulation, Registration, Office of Campus Wellness and Crisis Intervention, VASE, and Academic Review as it pertains to academic affairs.

Job duties may be added or modified as needed.

Diversity, equity, and inclusion are central to the mission of the USC Viterbi School of Engineering. Viterbi staff are expected to facilitate a culture of support and service, to model civility and respectful engagement at all times, and to maintain the highest ethical standards and to maintain strict confidentiality across all facets of their work.

Additional Information:

These are hybrid positions at USC's University Park Campus located in Los Angeles, California. Each Student Services Advisor III will be expected to work onsite for a minimum of 3 days per week, and to maintain a fully onsite presence as needed during periods of high volume on campus activity (for example, at the beginning of each semester and during Commencement week). These positions are not eligible for fully remote work.

The annual base salary range for these positions is $83,138.16 - $94,465.38. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students, and staff that make the university what it is.

Preferred Qualifications:
  • Master's degree in education, counseling, or related field.
  • 3-5 years of higher education advising experience.
  • Knowledge of USC's policies and programs.
  • Understanding of diversity and inclusion principles.
  • Proficiency in student information systems and advising tech.
  • Strong communication and collaboration skills.
  • Experience with student success initiatives and data analysis.
  • Ability to work with a diverse student population.
  • Familiarity with financial aid and career development resources.
  • Commitment to student-centered support and university mission.

USC and the Viterbi School:

The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students, and staff that make the university what it is.

Founded in 1905, the USC Viterbi School of Engineering is named for Andrew Viterbi who developed an algorithm to connect the world's citizens. Similarly, the school, located in Los Angeles, a global center for arts, technology and international business in the heart of the Pacific Rim, is a hub for entrepreneurship that connects students from 64 countries.

USC Viterbi is a pioneer in restoring sight to the blind; restoring memory to sufferers of Alzheimer's; and socially assistive robots to aid seniors with stroke or children with autism. It is the home of the first operational quantum computing center in academia. Our alumni include Neil Armstrong, first human on the moon; A.C. Mike Markkula, co-founder of Apple; and Wanda Austin, former CEO of the Aerospace Corporation.

The USC Viterbi School is consistently ranked among the top graduate programs (U.S. News and World Report). Under the leadership of Dean Yannis C. Yortsos, the school helped re-imagine the 21st century engineer, pioneering the Grand Challenge Scholars Program in schools across the globe. Our mission is to serve California, the nation and the world. At USC Viterbi, we call this the enabling power of Engineering+.

Minimum Education:

Bachelor's degree

Additional Education Requirements

Combined experience/education as substitute for minimum education

Minimum Experience:

5 years

Addtional Experience Requirements

Combined experience/education as substitute for minimum work experience

Minimum Skills:

Directly related experience in leading the delivery of student services.

Preferred Education:

Master's degree Or


Preferred Experience:

7 years

Preferred Skills:

Proven ability with assessment and analysis, budget control and development, conceptualization and design, conflict resolution, counseling, creative writing and editing, curriculum development, and interpretation of policies.

Efficient communication skills and the ability to conduct interviews.

Understanding of applicable laws, policies and principles.

Proven leadership ability and the ability to network, organize and plan.

Experience with problem identification and resolution project management, public speaking, scheduling, statistical analysis and teaching and training.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:$9925/9925$98461.htmld

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