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Sr. International Services Advisor

Johns Hopkins University
East Case, MD
Closing date
May 24, 2024

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Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
Job Req ID: 113467

Sr. International Services Advisor

The Office of International Services (OIS) is seeking a Sr. International Services Advisor. This position serves as a senior advisor on F-1 student and J-1 exchange visitor visa categories and is responsible for advising, document processing, and policymaking related to those non-immigrant populations. The Sr. International Services Advisor ensures the University is in compliance with all requirements pertaining to international students as set forth by the U.S. Department of Homeland Security, Department of State, Social Security Administration, and other government agencies.

Specific Duties & Responsibilities

Advise international students (undergraduate, graduate, and professional) and exchange visitors individually and in groups on all matters pertaining to their immigration status, related concerns, and administrative and cultural issues.
  • Counsel OIS clients regarding F and J immigration regulations.
  • Advise on laws pertaining to employment eligibility, Social Security Numbers, driver's licenses, and related issues.
  • Provide advice on other individual concerns related to OIS clients' status as international students at JHU.
  • Provide guidance on potential issues involving cultural adaptation and culture shock.

Serve as Designated School Official and Alternate Responsible Officer managing a complex caseload of F-1 and J-1 immigration requests.
  • Process immigration benefits for international students and exchange visitors.
  • Generate immigration documentation (I-20, DS-2019 forms) for new and continuing international students and exchange visitors.
  • Provide advising during assigned advising hours and scheduled appointments.
  • Manage assigned reports and alerts in the Student and Exchange Visitor Information System (SEVIS).
  • Remain abreast of regulatory changes and development as they affect international students.

Participate in Formal and Informal Outreach for the Office of International Services.
  • Create and deliver programming on immigration benefits, cultural adjustment, and related issues for students and exchange visitors.
  • Provide regulatory, procedural, and cultural training for University faculty and staff.
  • Consult with outside agency representatives, sponsoring agencies, government officials, and employers of students--on behalf of the students.

Assist in the administration of the Office of International Services.
  • Serve on assigned OIS committees, working groups, and task forces.
  • Participate in office strategic planning and make recommendations.
  • Serve as liaison to academic and administrative units as assigned.
  • Represent OIS on University committees.
  • Assist in the development and implementation of formal office policies and procedures and disseminate that information to affected parties including international students, scholars, faculty, and academic departments.
  • Prepare and update informational materials.
  • Assist in the training of new OIS staff and student assistants.
  • Occasional oversight of OIS front line client service operations to ensure efficient and effective workflow.
  • Perform other duties as assigned.

Minimum Qualifications
  • Bachelor's Degree required.
  • Additional experience may be substituted for education.
  • Five years of related experience and familiarity with international education in general.
  • Advanced knowledge of U.S. Immigration laws and regulations pertaining to F and J students and their dependents.
  • Knowledge of procedures for employment, change of visa status, reinstatement, and other complex F and J authorizations and processes.
  • Must be U.S. citizen or Permanent Resident to meet regulatory requirements as a Designated School Official and Alternate Responsible Officer.
  • Must demonstrate extensive regulatory experience in an office responsible for interpreting and applying government regulations and statutes pertaining to non-immigrant students.
  • Experience with use of MS Office applications, especially Word, Excel, and Outlook.
  • Experience in use of university student and personnel information systems.
  • Familiarity with FERPA regulations.
  • Must be willing to travel to participate in professional meetings and conferences.
  • Ability to work independently and manage complex projects.
  • Ability to work cooperatively and collaboratively with diverse groups and individuals.
  • Must have extremely good time management and customer service skills.
  • Strong interpersonal, collaborative, organizational, analytical, and oral/written communication skills.

Preferred Qualifications
  • Master's Degree (Bachelor's or Master's Degree in a field related to international education also preferred).
  • Experience with use of SUNAPSIS case management software.

Classified Title: Sr. International Services Advisor

Role/Level/Range: ACRP/04/MD

Starting Salary Range: $55,200 - $96,600 Annually ($75,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: Monday - Friday, 8 a.m. - 4:30 p.m.

Exempt Status: Exempt

Location: Remote

Department name: International Services, Office of

Personnel area: University Administration

Total Rewards

The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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