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International Services Administrator

Johns Hopkins University
East Case, MD
Closing date
May 25, 2024

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Position Type
Employment Type
Organization Type
College / University
Job Req ID: 113986

International Services Administrator

The Office of International Services (OIS) is seeking an International Services Administrator. This frontline team position assists in the operation of the OIS by providing basic immigration advising and administrative support. The International Services Administrator provides assistance with general office and administrative tasks and projects that require knowledge of immigration regulations and processes pertaining to international students, scholars, and employees. The position serves as a Designated School Official (DSO) for the student (F-1) program working individually and with other staff to ensure compliance with immigration regulations and reporting requirements.

Specific Duties & Responsibilities

Serve as a Designated School Official for Student and Exchange Visitor Programs (SEVP).
  • Generate immigration documentation (I-20 forms) and independently issue letters for Social Security Numbers of new and continuing international students and exchange visitors.
  • Respond to inquiries from international students and scholars that require knowledge of immigration regulations.
  • Independently process immigration benefits for international students and scholars that require knowledge of immigration regulations.
  • In communication with the supervisor and OIS advisors, proactively assign, schedule, and amend international student advising hours to ensure coverage during all published advising hours.
  • Refer clients to other university resources or make direct connections to partners on behalf of clients as needed.
  • Manage intake and distribution of email inquiries and casework for advising staff and develop and oversee a back-up coverage plan.
  • Maintain student and scholar records in the SUNAPSIS database to ensure accurate and consistent recordkeeping.
  • Process H-1B, O-1, and Permanent Residency immigration documents, including, but not limit to, I-797 forms and USCIS petitions and communicate directly with clientele when needed.
  • Process and submit check requests to Accounts Payable as needed.

Perform office/administrative tasks and projects.
  • Oversee coverage of main telephone line, and in communication with advisors and supervisor, proactively develop and oversee a back-up coverage plan.
  • Respond to telephone and electronic inquiries from a variety of sources on general matters in accordance with established guidelines and policies.
  • Receive and process office mail deliveries.
  • Hire, supervise, train, schedule, monitor, and evaluate performance of student workers.
  • Complete monthly tally of service measures and explore automated solutions to generate metrics.
  • Obtain and use procurement card for office-wide purchases, document transactions, and reconcile monthly expense statements.
  • Must be available to travel onsite infrequently and on short notice.
  • Perform other duties as assigned.

Minimum Qualifications
  • Bachelor's Degree in a related field.
  • One (1) year of related work experience.
  • Must be U.S. citizen or Permanent Resident to meet regulatory requirements as a Designed School Official and Alternate Responsible Officer.
  • Additional education may be substituted for experience.

Preferred Qualifications
  • Experience in serving clientele via email and telephone communication.
  • Exceptional customer service skills and demonstrated ability to successfully probe and anticipate actual client needs.
  • Employment experience in higher education, especially in student development theory and practice.
  • Demonstrated ability to work independently on multiple complex tasks with limited supervision.
  • Strong analytical and organizational skills.
  • Excellent written and oral communication skills.
  • Knowledge of immigration regulations for international students and scholars.
  • Demonstrated knowledge of standard office procedures and proven administrative practices and principles.
  • Experience with using an online database such as SUNAPSIS and/or SEVIS.
  • Proficient in MS Office applications including Word, Excel, Outlook, and Teams.
  • Knowledge of university student and personnel information systems.

Classified Title: International Services Administrator

Role/Level/Range: ACRP/03/MB

Starting Salary Range: $40,900 - $71,600 Annually (Commensurate with experience)

Employee group: Full Time

Schedule: Monday through Friday, 8 a.m. - 4:30 p.m.

Exempt Status: Exempt

Location: Remote

Department name: International Services, Office of

Personnel area: University Administration

Total Rewards

The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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