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Student Services Advisor 3 (4575U) - 68890

University of California System
Berkeley, CA
Closing date
May 22, 2024

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Student & Scholar Services
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

The English Department is the largest department in the Division of Art & Humanities in the College of Letters and Science, with ~50 permanent faculty and 9 permanent staff, a large cohort of undergraduate majors, and a distinguished graduate program.

Position Summary

Under the general guidance of the Department Manager and the Director of Undergraduate Studies, and in collaboration with other advising staff but with a high degree of independence, engages in the administrative and advising aspects of the undergraduate English program (including the English and Medieval Studies minors), specializing in curriculum and enrollment management.

The English Department is the largest unit in the division of Arts and Humanities in the College of Letters and Science, with an annual student enrollment of approximately 5000 and approximately 400-500 declared majors at a given time.

Application Review Date

The First Review Date for this job is: 05/23/2024.


Provides Academic Advising
  • Advises students and faculty on departmental, college, and university policies and procedures; reviews students' progress and advises students and faculty on requirements for degree/program completion; identifies students with progression problems and recommends interventions; provides input to curriculum planning in collaboration with faculty officers and staff colleagues.
  • Provides advice and assistance to students on all aspects of their academic experience, including academic progress, satisfaction of major and minor requirements. Advises and guides new and continuing instructors on Departmental, College and University policies and procedures that pertain to undergraduate student affairs within the Department of English.
  • Reviews, evaluates and advises student petitions for exceptions to requirements within the Department of English. Advises students on a wide range of course possibilities and/or ways to complete degree requirements that may not be clearly defined. Advises on special eligibility requirements such as Honors Programs, Fellowships and Scholarships within the Department of English.
  • Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.
  • Assist students recognize key non- academic issues, and determine proper referrals for students whose academics may be adversely affected by mental health, study habits, financial, personal or family issues or crises and initiate contact on students' behalf for additional therapeutic counseling and/or assistance from other units. Tracks Student Progress
  • Confirms that students have met requirements for degree completion in some cases when there are no clear precedents or articulations, such as interdisciplinary programs or when transfer work is involved.
  • Identifies students with GPA or progress problems, advises students, and recommends appropriate courses of action by the department.
  • Identifies barriers, distractions, and complications affecting a student's academic success, helps students recognize these key non-academic issues, and makes appropriate referrals for therapeutic counseling and/or assistance from other units.

Curriculum and Enrollment Management
  • Works directly with the Director of Undergraduate Studies to plan annual departmental curriculum.
  • Provides and analyzes statistics on enrollment trends, instructors' teaching assignments, and course relief and leaves-both for curriculum planning and for the use of the Chair, the Manager, and relevant committee chairs.
  • Advises department manager, the Chair, and Directors of Undergraduate and Graduate Studies on complex curricular issues and recommends courses of action.
  • Utilizing knowledge of course content, facilitates new course approval and curriculum revisions through interaction with the Academic Senate; prepares and submits course approval requests to the Committee on Courses and revises the department's section of the General Catalog to reflect changes in faculty and course offerings.
  • Independently develops teaching schedules for all English Department courses, consulting instructor preferences and balancing with departmental and campus needs. Enters schedule requests in campus systems.
  • Coordinates course scheduling with other departments for cross-listed and room-share courses, and for faculty with joint appointments.
  • Revises class schedules, obtains new classrooms, and publicizes changes throughout the year, as needs arise. Devises solutions to classroom space and scheduling problems, taking into account the curriculum needs of students, the needs of faculty, and available options.

Required Qualifications
  • Working knowledge of advising and counseling techniques.
  • Knowledge of and/or can quickly learn University-specific computer application programs (e.g. SIS).
  • Knowledge of and/or can quickly learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Solid verbal and written communication skills.
  • Interpersonal skills.
  • Multicultural competencies; ability to work with diverse populations.
  • Ability in problem identification and reasoning; ability to develop original ideas to solve problems.
  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
  • Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $70,000.00 - $85,000.00.

How to Apply
  • To apply, please submit your resume and cover letter.

Other Information
  • This is not a visa opportunity.
  • This position is eligible for up to 60% remote work.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.

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