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Student Services Analyst - Outreach & Early College

Estrella Mountain Community College
Litchfield, AZ
Closing date
May 25, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
Community College
$50,617.00 - $65,801.50/annually, DOE



Work Schedule

Schedule is based on the operational needs of the department and EMCC.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Estrella Mountain Community College is hiring a Student Services Analyst to support the Outreach and Early College Department. The successful candidate will be responsible for using a case management approach, conducting open houses and recruitment activities, advising students on goal setting, occupational degree, and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress and satisfactory progress toward certificate/degree using PeopleSoft (SIS) and other technology. This position will be responsible for the tracking and data management of prospective students utilizing our Customer Relations Management (CRM) platform to show progress toward goals, will prepare narrative and data reports to track outcomes and achievements, and related duties as assigned.

Please note this position has a July 1, 2024 start date.

Essential Functions

60% - Coordinates and implements a college recruitment and enrollment program which includes building relationships with high school students, parents and high school personnel to provide services that increase EMCC enrollment using various outreach methods including in person contact and CRM contact methods; important activities related to successful recruitment include administering and interpreting career assessments, college academic advisement, pre-college placement testing, admission and enrollment assistance and financial aid guidance; delivers educational planning in small and large group settings; provides information to high school students regarding Estrella Mountain Community College (EMCC) academic degree and certificate programs and early college programs (Dual Enrollment, Concurrent Enrollment, ACE); performs appropriate admissions and registration functions while maintaining compliance regulation, policies, and accreditation; guides students to supplemental support resources to increase their preparation for college-level coursework upon enrollment; maintains knowledge of a wide variety of information sources such as: web sites, printed materials, e-mail and Maricopa and university transfer agreements; collects and interprets data to make informed program decisions, monitors students' progress through the enrollment process, and generates progress to goal reports.

20% - Develop and maintain relationships and coordination with EMCC marketing department, academic department chairs, specialty program coordinators, occupational program directors, Student Affairs departments, and other key leadership to develop a thorough understanding of the college culture, programs, services, and business processes; utilizes this understanding to fully provide a one-stop service and assist potential students to fully understand and choose program options; establishes and maintains relationships with high school and school district personnel, community-based organizations, business/industry partners, and other key external stakeholders.

10% - Works strategically with the Career and Educational Planning department to successfully transition students from Early College Programs and/or high school to their Field of Interest Advisor at EMCC. Provides information to students regarding Arizona transfer pathways and transfer resources and information on Maricopa County Community College District (MCCCD) programs, policies and procedures.

10% - Attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned at various EMCC locations commensurate to the grade level of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.


Associates Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications
  • Master's Degree
  • One (1) or more years of experience providing academic or career advising, working with high school students, or working in student services in a college or university setting
  • One (1) year experience working in an environment with student services procedures including, admissions and records/registration, or online Student Information System (e.g., PeopleSoft, Banner, etc.) and working with federal and state requirements (e.g., lawful presence/residency determination, FERPA, etc.)
  • One (1) year experience working with a Customer Relations Management tool to track enrollment progress and matriculation
  • One (1) year experience working with federal and state requirements/compliance (e.g., lawful presence/residency determination, FERPA, etc.)
  • One (1) year of experience delivering presentations to large groups
  • One (1) year experience working with cohorts of students and identifying and implementing student success strategies to support persistence, retention, and completion.

  • Special Working Conditions
    • Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
    • A fingerprint clearance card will be required.
    • Will be required to travel to assigned feeder high schools. Hours may vary (and will mirror the needs of the high school as much as possible.

    How to Apply

    Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

    Additional materials will not be accepted after the job posting has closed.

    Missing materials or incomplete employment history will not be considered.

    Please ensure your materials clearly provide the following information.
    • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
    • Indicate whether former or current employment is Full-Time or;
    • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
    • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
    • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

    Posting Close Date

    Open until filled

    First Review on April 24, 2024

    Must apply on or before 11:59 P.M. on April 23, 2024 to be considered

    If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

    EEO, Title IX, & Clery Act

    Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

    Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

    The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

    The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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