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Student Services Specialist

North Carolina Central University
Durham, NC
Closing date
May 24, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions' other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence via email or telephones. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated environment and the US Department of Education Title IV Delivery System; knowledge of automated financial aid database system and Electronic Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education/Experience

Master's degree; or an equivalent combination of a Bachelor's degree and experience. All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation


Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours 8:00 am to 5:00 pm Position required to work during periods of adverse weather or other emergencies No Campus Security Authority Designated Position No

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