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Student Services Specialist

North Carolina A & T State University
Groomtown, NC
Closing date
Jun 22, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Primary purpose of the position is to undertake activities that improve student academic, social and emotional development. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration and retention of student.

Primary Function of Organizational Unit

North Carolina A & T State University is a public land grant high research activity institution that is committed to dedicated teaching and learning, scholarly and creative research, and effective engagement and public service. The University enrolls approximately 13,487students.

The College of Engineering, with over 2,402 students, has EAC ABET accredited undergraduate programs in Architectural, Bio-, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science. At the Graduate level, the College has 8 Master's of Science Degree programs, and 5 Doctoral programs.

The Department of Electrical and Computer Engineering is one of the largest departments in the College of Engineering. The four programs are a BS in electrical engineering, a BS in computer engineering, an MS in electrical engineering, and a Ph.D. in electrical engineering. There are 18 faculty members in the department. Additional information can be found at

Work Hours 8am-5pm, Monday-Friday Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency Managing Work and Performance Duties
  • Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department.
  • Develop programs with acceptable outcome levels for student development.
  • Review work of student workers and staff upon completion to assess and solve problems.
  • Review accomplishments of the ECE student services unit over a short-range period to ensure that performance and service meet the required standards.

Required Competency Managing Work Processes Duties
  • Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department. Develop programs with acceptable outcome levels for student development.
  • Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
  • Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
  • Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
  • Provide directional input on student services.

Required Competency Decision Making Duties
  • Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
  • Be knowledgeable about student program details and the curriculum.
  • Communicate status and exception requests with students and faculty.
  • Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
  • Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

Required Competency Coordination - Operations Duties
  • Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.
  • Update Undergraduate Bulletins, Curriculum Guides, COGs.
  • Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Required Competency Program Management Duties
  • Coordinate and administer undergraduate students' professional and social activities for their retention and timely graduation.
  • Manage and monitor these activities and assess their impact on the student experience.
  • Provide student services including academic advising related activities as assigned.
  • Inform and advise students on program requirements and processes.
  • Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.
  • Initiate creative programming to engage student participation.
  • Collect, research, and analyze information for processing, monitoring, or measuring data.
  • Develop internal processes and prioritizes workload.
  • Generate non-standard reports.
  • Function as a team member of the COE student service specialist team.
  • Conduct training for groups and individuals.

Required Competency Client/Customer Service Duties
  • Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.
  • Advise students on academic and administrative questions effectively.
  • Interact in person and respond to written inquiries via email and communicates with students regarding deadlines, status and other specific needs.
  • Understand the needs of students and recognize how decisions impact other program areas in the College and University.
  • Develop and maintain effective working relationships with students in order to initiate, facilitate and complete work in the ECE Department.
  • Interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.
  • Recognize how individual decisions impact other program areas and their goals.
  • Employ de-escalation techniques and conflict management strategies when appropriate.
  • Understand the role of students, faculty, staff, donors, parents, and visitors in their unique environments.

Required Competency Information/Records Administration Duties
  • Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.
  • Maintain records for current students while maintaining appropriate confidentiality.
  • Compiles statistics for ECE Department records, surveys, annual reports and program reviews: enrollment, graduation and demographics.
  • Perform research, data collection, and analysis of information, and report writing.
  • Utilize, reconcile, and manipulate data from various internal and external software systems.
  • Apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

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