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Student Services Specialist Financial Aid

Arizona Department of Education
Scottsdale, AZ
Closing date
Jul 27, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type

Student Services Specialist Financial Aid





Job ID:



East Maricopa


June 12, 2024

Contact Information:

Scottsdale Community College

9000 E. Chaparral Road

Scottsdale, Arizona 85256

District Website



Phone: (800) 311-0563


District Email


Student Services Specialist Financial Aid

Job ID: 320120

Location: Scottsdale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range

$18.48 - $23.12 /per hour DOE



Work Schedule

Normal operating hours are 8:00am to 5:00pm Monday through Friday. During the summer, the work week changes to a four (4) day work week. Evening, weekend and expanded hours may be required during peak enrollment season or for special projects.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us
  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
  • 20 paid observed holidays
  • & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
  • (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Scottsdale Community College (SCC) is looking for a full-time Student Services Specialist. The Student Services Specialist in the Financial Aid Office performs a variety of complex financial aid duties. This position is responsible for providing customer service to students, parents, faculty, and staff, as well as handling more difficult front-line issues that arise. The role includes assisting students with the financial aid process, including the completion of forms used to determine financial aid eligibility. Additionally, this position involves completing reports, special projects, and research related to the administration of financial aid.

To best serve the students, department, and college, this position requires a physical presence, may be required to work on or off campus at related events to promote the financial aid application process, and may be required to visit/work at off site locations on occasion.

Please read the "How to Apply" section to avoid incomplete application materials.

Essential Functions

50% - Assists students and parents in person, online, virtually, via text message and phone; provides information in regards to Title IV and non Title IV forms of financial assistance, including assisting students with navigating the financial aid process from initial application to final award.

30% - Reviews student financial aid applications and paperwork for accuracy and completeness, and requests additional information in compliance with federal and state laws; reviews various reports on a regular basis; performs regular follow-up via email and phone calls with students to ensure they understand the financial aid process; and assists the students in submitting all required paperwork in order to process their financial aid.

10% - Responds to complex student and parent inquiries requiring detailed knowledge of financial aid regulations and policies; speaks with and presents to student groups regarding financial aid eligibility and procedures; plans and coordinates Financial Aid outreach events on and off campus and virtual events.

10% - Assists with the administration of financial aid programs such as verifying the accuracy of awards and assisting with reviewing reports related to required award adjustments. When working with students, estimates eligibility for grants and loans based on needs analysis and funding source regulations. May assists in training of students, staff, and temporary employees; performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.


An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

For Internal Postings Only, The Following Criteria Apply:

Associate's Degree from a regionally accredited institution, and at least six months of part-time student services or college teaching experience at the Maricopa Community Colleges.

Desired Qualifications

A. At least (2) years of experience working in an Admissions Office, Advisement Office, Financial Aid Office or other related Student Services Office.

B. Experience assisting students and parents in an Institution of Higher Education in any area related to student affairs.

C. Experience presenting and public speaking.

D. Knowledge related to federal financial aid and the process of applying for and receiving financial aid funds, including but not limited to the Free Application for Federal Student Aid (FAFSA),Verification and Satisfactory Academic Progress (SAP).

E. Experience using computer or web based technology in the delivery of programs and services (i.e. PeopleSoft, Financial Management Systems, Microsoft Excel, Microsoft Word, Electronic Forms software).

Special Working Conditions

Travel to campus during the interview/selection process will be at the candidate's own expense.

May be required to travel to off site locations.

May be required to work evenings and weekends.

May require prolonged periods of viewing a computer screen.

May be required to lift or carry up to 25 lbs.

Must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible access to federal websites is required to perform job duties.

To best serve the students, department, and college, this position requires a physical presence and maybe required to work on or off campus at related events to promote the financial aid application process.

Positions may be required to visit/work at off site locations on occasion.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment (must include number of hours worked)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Apply on or before June 24, 2024 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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