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Student Services Analyst (Short - Term) - Basic Needs Analyst

Estrella Mountain Community College
Litchfield, AZ
Closing date
Jul 5, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
Community College
$50,617.00 - $65,801.50/annually, DOE



Work Schedule

Schedule is based on the operational needs of the deparment and EMCC.

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2025 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst (Short-Term)- Basic Needs Analyst. This position is responsible for coordinating the Supplemental Nutrition Assistance Program Career Advancement Network (SNAP CAN) Education and Training, Student Early Alert, and Care activities at EMCC. This position provides program coordination including but not limited to marketing and recruiting and providing basic levels of academic advising, career coaching, and academic support for program participants and referrals to basic needs resources. This position has oversight for monthly case management and connecting students with additional financial and academic support resources as needed. Additionally, the Program Analyst handles tracking and reporting of student enrollment and outcomes, support services provided, performance, and related measures. The position works with data from a variety of sources to create detailed reports. This position works with a wide variety of internal and external partners, including administrators, faculty, staff, and representatives from external organizations.

Additional Information

This position does not qualify for remote work and will be 100% in-person.

Essential Functions

50% - Promotes and coordinates campus participation in the SNAP CAN program in collaboration with campus stakeholders. Creates systems and processes for marketing, recruiting, student enrollment, data tracking, student services referrals, and reports on program metrics and deliverables, in close collaboration with administration, faculty, and staff. Prepares and submits monthly reports and invoices for reimbursement of SNAP CAN activities to appropriate agencies and maintains quality and validity of records for reporting and annual audits. Acquires and compiles data related to student progress and creates and maintains databases/spreadsheets. Serves as the single point of contact for all student, employee, and faculty inquiries and requests related to basic needs support.

40% - Provides response and support to student early alert and care reporting system inquiries and submissions. Provides support and follow-up, tracking, referral, and documentation of supports and services provided. Reports on early alert and care reporting services and follow ups and provides student enrollment and progress tracking. Works with stakeholders on campus to promote a positive and supportive learning environment to maximize student success. Serves as a single point of contact for students, faculty, and staff regarding early alert and care reports and provides updates to college administration.

10% - Serves as liaison between campus, district, and affiliated agencies related to basic needs, early alert, and care support. Researches and analyzes local reports/information, identifying emerging trends and recommendations for program participants. Documents in a report format SNAP CAN, Early Alert, and Care Report program progression, development, and outcomes to the Dean of Students Office. Participates in approved professional development related to basic needs, early alert, and care reporting. Other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.


Associate's degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications
  • Master's degree or higher
  • Experience working with diverse populations
  • Experience developing tracking metrics and report writing
  • Experience providing basic needs support in a higher education setting
  • Communication in Spanish (speaking and writing)
  • Experience working with external and community organizations to support student success
  • Three (3) years or more experience providing in-person and virtual customer service in a higher education setting

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review of applicants on June 3, 2024

Must apply on or before 11:59 P.M. on June 2, 2024, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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