Skip to main content

Director, Student Services

University of Utah
Salt Lake City, UT
Closing date
Jul 16, 2024

View more

Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Bookmark this Posting Print Preview | Apply for this Job



Open Date 06/25/2024 Requisition Number PRN38981B Job Title Director, Student Services Working Title Director of Residential Education Job Grade G FLSA Code Executive Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 00307 - Housing & Residential Educ Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $105,000 - $110,000 Close Date Open Until Filled Yes Job Summary

This position is an integral member of the senior leadership team of the Department of Housing & Residential Education within the Division of Student Affairs. The Director will work collaboratively with colleagues who are overseeing the areas of Facilities, Budget & Finance, Dining Management, and Housing Services to advance a comprehensive and successful organization.

The Director reports to the Associate Vice-President of Housing & Residential Education and directly supervises an associate director for residential education and with matrix supervision for an Associate Dean in the Dean of Students office that oversees residential Care & Conduct. The Director indirectly oversees assistant directors for residential education, resident directors, outreach coordinators, graduate assistants and more than 170 undergraduate student leaders (comprised of Resident Advisors, Community Advisors, and Residential Peer Mentors).

The Director provides comprehensive leadership and supervision to the Residential Education area. The Residential Education area is the primary area charged with overseeing the residential experience and leadership development initiatives for HRE's 5,500+ residents and 170+ student leaders. As the Director this role helps to develop strategic vision, buy-in, and assessment plans for these initiatives.

Additional residential construction of 5,000 beds is in various stages of development, with plans to double the on-campus housing beds in five years. 1,500 beds will open in Fall 2026, with an additional 3,500 beds planned for 2027-2029.

The Director also serves as primary liaison to the Office of the Dean of Students to assist with crisis and conduct response and serves as part of the department response team in cases of emergency. They are also part of the reporting line for significant incidents or crises that occur during non-business hours, along with serving as the primary after-hours liaison with campus partners (e.×., Dean of Students Office).

Student Affairs is comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.


The Director is responsible for providing strategic leadership and oversight for a comprehensive residential education program. This position is responsible for the following major areas:
  • Provide strategic vision, planning, and assessment oversight to the residential experience educational model using a residential curriculum approach.
  • Assist with coordination of the student conduct processes, student of concern outreach management, and liaison with campus stakeholders.
  • Oversight of department and campus crisis management and emergency response protocols, liaison with campus emergency management
  • Support the Residence Hall Association in their strategic planning and leadership development

  • 5.. Provide oversight to the recruitment, selection, training, supervision, professional development planning, and evaluation of staff and student leaders to support the advancement of department, division, and university goals
  • Lead a team in carrying out staff recruitment, selection, training, supervision, professional development planning, and evaluation
  • Serve as an ethical steward of financial resources. Develop budget in alignment with long range planning
  • Design assessment initiatives and processes to measure student utilization, student learning outcomes, and program success
  • Steward opening and closing process planning and operations at the building level alongside your team
  • Develop and administer university and departmental policy
  • Support individual development of students and staff

  • As a Director, this position has responsibility to align the strategic direction of their responsible areas with the department, Student Affairs Division, and University Strategic Plans. The Director is responsible for identifying, researching, evaluating strategic opportunities, and evaluating their fiscal and policy implications.

    The Director provides support to advance the success of the entire department. They are a highly visible member of the university community who interacts across divisional lines. The Residential Education area works collaboratively with all segments of the university through education, consultation, advisement, and referral (specific entities include Dean of Students office, Living Learning Partners, University Police Department, Office of Equal Opportunity and Affirmative Action, Undergraduate Studies, Academic Affairs, General Counsel, Counseling Center, Center for Student Wellness). The Director will serve on department, division, and university committees, as appropriate. This position is also expected to serve as a connection point with colleagues outside of the institution, including BIG 12, AIMHO, and ACUHO-I. In addition, this position is responsible for actively supporting a high level of engagement of Residential Education staff within outside of the institution as well.


    This is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

    Minimum Qualifications

    Minimum Qualifications:

    Bachelor's degree or equivalency (1 year of college education is equivalent to 2 years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.

    Strongly Preferred:
    • Master's degree in higher education or related field;
    • Commitment to a student-centered educational mission that focuses on student success and engagement;
    • At least eight years of increasingly responsible professional experience in a position that involves thinking strategically, organizing, and managing residential and educational operations in a large, complex university housing department;
    • Demonstrated understanding and commitment to ensuring that all students find their home away from home.

    o Knowledge of personnel management, including selecting, training, supervising, and evaluating professional and paraprofessional staff;
    • Strong experience in crisis and emergency response.

    o Excellent communication and interpersonal skills, including writing, public speaking and presenting, teaching, and responding to customer needs;

    o Familiarity with different assessment methodologies and application of the resulting outcomes
    • Track record of continual improvement and use of data as a strong rubric for decision- making
    • Strong budget development and management experience
    • Experience developing and implementing a dynamic strategic plan
    • Experience collaborating with faculty, staff, and students in other university departments;
    • Experience working with student conduct;

    Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


    Priority Review Date: July 29th 2024

    Type Benefited Staff Special Instructions Summary Additional Information

    The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

    This position may require the successful completion of a criminal background check and/or drug screen.

    The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

    All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

    The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

    To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

    Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

    Posting Specific Questions

    Required fields are indicated with an asterisk (*).
      • Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
      • How many years of progressively more responsible management experience do you have?
    • Less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more, but less than 8 years
    • 8 years or more, but less than 12 years
    • 12 years or more

    Applicant Documents

    Required Documents
    • Resume
    • Cover Letter

    Optional Documents
    • Appropriate discharge document (such as a DD-214 - Member Copy 4) - Veteran Only - Call 801.581.2169
    • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert