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Financial Aid Specialist (HEOa) - Office of Financial Aid, Division of Student Affairs

City University of New York
Church Street, NY
Closing date
Jul 16, 2024

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Financial Aid Specialist (HEOa) - Office of Financial Aid, Division of Student Affairs


The Financial Aid Specialist will report to the Associate Director of Financial Aid.In addition to the CUNY Title Overview, the Financial Aid Specialist will be responsible for the following duties:
  • Serve as a resource to students via a caseload management system to ensure everyone is receiving accurate and timely information regarding their financial aid and future funding opportunities. This includes hosting individual student meetings, information sessions, and phone/text/email outreach.
  • Organize the federal verification and secondary verification processes. Ensure all staff members are trained appropriately to meet deadlines and stay compliant.
  • In collaboration with other financial aid supervisors, maintain the office wide policies and procedures manual.
  • Participate in the data gathering and coordination of the annual financial aid audit. May serve as the lead representative for the questions during reviews, and assists in post-audit responses.
  • Run and analyze reports to review staff efficacy to meet deadlines and ensure all students correctly receive and understand their aid.
  • Award, reconcile, and track scholarships to recipients via Hunter's scholarship manager and student information system.


Bachelor's Degree and four years' related experience required.

  • Master's degree in higher education or a related field.
  • Existingcomprehensive knowledge of Federal and State programs, regulations, and policies.
  • Student centered approach with a strong commitment to service.
  • Excellent communication (oral and written) skills.
  • Ability to work independently and also as a member of a team.
  • Knowledge of PeopleSoft or similar product.
  • Experience in planning financial aid workshops and events
  • This position will require occasional evenings and/or weekend work.


Administers and supervises financial aid programs and operations.
  • Reviews contracts, disbursements, tuition and fees; validates student eligibility for various programs
  • Administers, monitors and troubleshoots CUNY financial aid systems as well as Federal and NY State systems in order to ensure integrity of student databases and timely and accurate delivery of funds
  • Assists CUNY staff, applicants, and students/families with advice on financial aid issues and eligibility
  • May review and reconcile student payroll processing
  • Represents the Financial Aid function at Admissions events; works with academic departments as well as Bursar, Registrar, Admissions and Computing offices to assure staff understand and implement financial aid processes correctly
  • Assists in the development and evaluation of Admissions processes
  • Prepares documentation, instructions, and materials in various media to support financial aid activities
  • Performs related duties as assigned.

Job Title Name: Financial Aid Specialist


Higher Education Assistant




Salary commensurate with education and experience $62,411-$72,667.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Applications must be submitted online by accessing the CUNY Portal on City University of New York job website To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number28475.

Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.

Please have your documents available to attach into the application before you begin. Note, the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (é, è, (, î or ô), ñ, ü, ï , -, _ or ç)).

Incomplete applications will not be considered.

Please include:
  • Cover Letter and/ or Statement of scholarly interests
  • Curriculum Vitae/ Resume
  • Names and contact information of 3 references

(Upload all above listed documents ¿ as ONE single file-- PDF format preferred.)


The committee will begin reviewing complete applications on June 10, 2024. Applications submitted after the deadline will only be considered if the position(s) remain open.The search will stay open , and screening and review of applications will be ongoing-- until the position is filled.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID



Hunter College

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