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International and Veteran Services Coordinator

Jefferson College
Hillsboro, MO
Closing date
Jul 14, 2024

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Position Type
Employment Type
Organization Type
College / University
Position Title International and Veteran Services Coordinator PIN 258000 Classification Summary

Incumbents provide leadership for assigned student services team/unit, facilitate processes, and assist with institution-wide compliance. Responsibilities may include overseeing assigned student services area and coordinating intervention strategies; facilitating informal hearings and providing sanctions to students; resolving student complaints; meeting with students with special needs to determine necessary accommodations; maintaining and recording accurate student statistics in reference to appropriate policies and procedures; monitoring program compliance in accordance with laws and regulations; and managing a program budget.

Minimum Education and/or Training and Experience

Bachelor's degree in related field, and three to five years of relevant work experience.

Preferred Education and/or Training and Experience

Experience with military or veteran education benefits and/or international student populations preferred.

Licensing Requirements

Essential Job Function

These are the job duties that are required of the position.

Classification Duties
  • Provide professional support to students, alumni, and community members in employment, behavior concerns, disabilities support, or other assigned area(s). (C4)
  • Collect and interpret student statistics and reports of assigned area(s) (academic, disability, behavioral concerns, etc.) by determining data collection methods, interpretation methods, reporting methods, and communication methods. (C4)
  • Communicate with faculty members to support respective department goals, including providing resources and assistance; assist with employee development; and develop internship and job opportunities. (C4)
  • Develop and maintain relationships with external partners to identify, define, and create opportunities and resources for students. (C4)
  • Prepare and distribute resources to students, alumni, and community members; regularly review resources to ensure information remains current and accessible. (B2)
  • Oversee the daily operation of assigned Student Services area(s) by determining daily tasks and delegating appropriate responsibilities. (B2)
  • Plan and facilitate all aspects of events, workshops, and/or hearings. (C4)
  • Maintain knowledge of assigned student service area(s), including industry trends, regulations, and external resources; communicate findings to appropriate stakeholders. (B2)
  • Meet with students, boards, and groups to discuss and/or identify current/potential issues to include potential resolutions. (C4)
  • Perform general communication duties such as maintaining college webpages and social media sites with information related to assigned area(s). (B2)
  • Perform other related duties of a comparable level/type as assigned.

Position Duties
  • Possess a working knowledge of all academic programs and requirements, admissions and enrollment processes, transferability of coursework, and financial aid options/requirements, as well as all relevant regulations including Student and Exchange Visitor Program (SEVP), National Junior College Athletic Association (NJCAA), Veterans' Administration (VA), and/or other military educational programs.
  • Serve as the main point of contact and primary advisor for international and eligible veteran education benefit students from application to graduation. Manage initial outreach and communication to students. Facilitate onboarding and retention activities that include: assisting students with clarifying educational goals; reviewing graduation requirements; and initiating outreach to students receiving early alerts, midterm deficiencies, and students not enrolled in subsequent semesters.
  • Serve as the campus Designated School Official (DSO) for international students, ensuring international students are in compliance with all SEVP regulations. Under the direction of the Primary Designated School Official (PDSO), ensure all international student files are updated in the Student and Exchange Visitor Information System (SEVIS). Maintain updated electronic and paper files per SEVP guidelines.
  • Manage the international admissions process, coordinating with relevant departments, including Athletics, Housing, and the Testing Center to ensure quality and timely services to students. Review admissions files in collaboration with the PDSO. Facilitate continuous review of international admissions processes to ensure a positive student experience.
  • Serve as the primary School Certifying Official (SCO) and primary Veterans Administration liaison for students utilizing veteran educational benefits. This includes reporting enrollment, tuition enrollment changes, and graduation in the various VA and other military systems. Ensure all VA/military education beneficiary student files are updated in Enrollment Manager, DOD, and AIPortal systems. Maintain updated electronic and paper files per VA guidelines.
  • Serve as a point of contact for VA educational beneficiaries regarding advising, enrollment, and information related to VA/Military educational programs.
  • Monitor participation and academic progress of VA education beneficiaries and maintain VA/Military information systems.
  • Provide recommendations for continuous improvement to student onboarding, engagement programs, and advising services to integrate practices and technology aimed at improving the student experience.
  • Participate in individual and team professional development to remain current with processes/procedures, technology, and training opportunities to provide exceptional advising services.
  • Serve as a backup advisor for student athletes, collaborating as necessary with the Student Athlete Success Coordinator. Maintain basic knowledge of athletic compliance with regard to advising and registration.

Multistate Employer

Employees of Jefferson College must reside in Missouri or Illinois.

Multistate Employer

Position Knowledge/Skills


Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;

Program coordination principles, practices, and techniques;

Academic advising principles;

Military education programs and/or international student requirements;

Data collection;

College programming;

Computers and related software applications;

Customer service principles.


Using a computer and related software applications;

Maintaining confidentiality;

Ensuring compliance with applicable internal and/or external program requirements;

Compiling and analyzing data;

Preparing a variety of reports;

Troubleshooting and solving complex program issues;

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Machines, Tools, Equipment and Software

Physical Factors

Physical Effort

Physical Effort Sedentary: Exert up to 10 lbs force occasionally and/or negligible amt force frequently or constantly to lift, carry, push, pull, move objects, including the body. Sitting most of the time; walking and standing required occasionally.

Posting Information

Division Registrar (DIV) Department Student Services Reports To Registrar Wage/Salary $52,104 annually Status Full-time If Part-time, hours per week If Non-exempt, work days If Non-exempt, work hours

Posting Detail Information

Posting Number SF00550 Desired Start Date 08/12/2024 Open Date 07/07/2024 Close Date Special Instructions Summary

Review of applications will begin July 17th. Position will remain open until filled.

Quicklink for Internal Posting EEO Statement

It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.

Diversity Statement

Jefferson College is a community leader dedicated to supporting and promoting diversity through opportunities and experiences that foster a culture of respect, inclusiveness, and understanding for everyone in the campus community to engage in a diverse world.

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