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Student Services Specialist

Employer
University of North Carolina at Chapel Hill
Location
Carrboro, NC
Closing date
Jul 18, 2024
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Specialty
Student & Scholar Services
Position Type
Specialist
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our primary mission is providing instruction of the highest quality in physics and astronomy to undergraduate and graduate students at UNC-CH. Training in physics is fundamental among the natural sciences because it provides understanding of the forces governing the structure of matter, from subatomic particles to the large-scale structure of the universe.

Our departmental instructional mission spans all segments of the student community. Over 60% of all college graduates from UNC-CH have taken a course in our department. Among them: undergraduate liberal arts majors who should master the power of quantitative reasoning; undergraduates seeking a degree in another of the natural sciences, who need physics as a foundation for their advanced scientific training; the small number of undergraduates who major in physics, to whom we provide broad and rigorous training. Our graduate education and research advances frontiers of knowledge at the two extremes of space and time, from the very small) the realm of particle physics) to the very large (the realm of astronomy, while expanding the boundaries of knowledge in the many subfields spanning length scales between. Forefront physics and astronomy research requires access to well-equipped laboratories and extensive computing capabilities; it also must be supported by comprehensive and accessible library collections. Again, in research at this advanced level, the bridging aspect of physics provides basic interdisciplinary insight for many other sciences.

This instructional mission is supported by a strong managerial, administrative, and technical staff. The duties of these employees range from budget planning and management for the numerous research grants held by faculty in the department to maintaining course and student records. These activities are usually accomplished in a standard 40- hour week schedule.

Position Summary

The Academic Affairs Coordinator (AAC) is the primary contact with the public for information on Department programs, special events, schedules, classes, registration, drop/add procedures. In addition, the AAC is responsible for course scheduling and departmental graduation The AAC provides other academic support for the faculty in numerous ways such as through textbook ordering, enrollment statistics, room requests and assisting with enrollment of students. The Academic Affairs Coordinator serves as the department's primary liaison with the Registrar's Office, the Scheduling Office, The Friday Center, and other outside institutions. The AAC is the department's first source of contact regarding the undergraduate program and serves as a primary source of information on student concerns for departmental faculty. The AAC has daily contact with Physics and Astronomy faculty, undergraduate students, graduate students, and staff. The AAC must have thorough knowledge of the department's undergraduate program and the University's policies to communicate effectively and efficiently. The position is responsible for independently keeping the Director of Undergraduate Studies and students apprised of policies, procedures, and deadlines. The AAC serves as the department's registrar for the undergraduate program by making independent decisions as per university guidelines and keeping the Director of Undergraduate Studies apprised of program needs and current guidelines.

The AAC manages access to the department by managing the key and One Card access to our buildings.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

The selected candidate must possess excellent verbal and written communication skills and the ability to communicate and advise on policy and procedure. This person must demonstrate strong computer skills, including experience in Microsoft Word and Excel, and possess good mathematical skills. A high level of accuracy and attention to detail are required. This person must have strong interpersonal skills and the ability to work well in a collaborative team environment.

Preferred Qualifications, Competencies, and Experience

Preference will be given to an individual with excellent problem-solving skills, organizational skills, ability to exercise excellent judgment, work independently and make sound decisions in the absence of formal guidelines. This person should be resourceful. Prefer individual with working knowledge of University software programs (i.e., ConnectCarolina - PeopleSoft, etc.). Prior experience using MS Access preferred. Working knowledge of and the ability to interpret and apply a wide variety of departmental, University, State, and Federal policies and procedures is preferred.

Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements Evening work occasionally, Overtime occasionally, Weekend work occasionally Special Instructions Quick Link https://unc.peopleadmin.com/postings/283920

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