Associate Director, Office of International Student and Scholar Services (OISS)

Northwestern University
Evanston, Illinois
May 23, 2022
Jun 23, 2022
Position Type
Associate Director

Associate Director, Office of International Student and Scholar Services (OISS)

Job ID: 44549
Location: Evanston, Illinois

Department: International Office
Salary/Grade: EXS/9

Job Summary:
Reporting to and working in close collaboration with the Director, the Associate Director helps to lead the dynamic Office of International Student and Scholar Services (OISS). The Associate Director shares in the comprehensive development and management of OISS, serves on the OISS leadership team, and supports the mission of the Buffett Institute for Global Affairs, in which OISS is situated.

The Associate Director oversees and manages OISS advising, operations, and systems in support of international students and scholars, maintains essential partnerships with key University stakeholder departments, creates policies and procedures, and leads the OISS team in knowledge and application of the U.S. federal regulations related to international students and scholars. The Associate Director maintains full regulatory oversight as required by current immigration regulations. He/she serves as the Responsible Officer (RO) for the Department of State and is responsible for filing employment-based petitions, filing H-1B, LPR and J-1 etc. cases, managing the scholar database and assisting in the design and implementation of departmental training. The Associate Director supervises 4-8 staff members, providing direction, training, and workflow management.  Further, the Associate Director assists the Director in managing operational budgets and development of new and on-going programs.

Specific Responsibilities:
Evaluation and Compliance

  • Oversees all immigration functions, communication, data analysis, data management
  • Serves as the Office’s primary source of analysis and interpretation of relevant employment-based immigration. This includes evaluating policies within the Northwestern context for USICS, Department of Labor, and Department of State with regards to H-1B, J-1, F-1, TN, E-3, B-1, O-1, and Legal Permanent Resident cases to ensure compliance.
  • Oversees and directs the development of training programs utilizing web-based and in-person formats for departments and scholars on employment, immigration, policy and procedures for filing employment-based petitions and non-immigrant categories
  • Prepares detailed annual statistical data and annual programming report to the Department of State
  • Serves as petitioner on behalf of Northwestern for all LPR and O-1 cases
  • Ensures compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
  • Oversees and directs the implementation of a new paperless scholar database


  • Serves as primary liaison with university departments such as academic units, faculty affairs units, HR, Payroll, Office for Research, etc. and maintains regular communication, including quarterly meetings, with department contacts. Also, conducts yearly service and satisfaction assessment
  • Maintains an active immigration advising caseload of J-1, H-1B, TN, E-3, B-1/WB scholars
  • Oversees the design and development of comprehensive social, recreational, and cultural adjustment seminars/workshops for scholars and their dependents. Provides information on community resources and maintains web -based information
  • Manages multiple databases including J-1 SEVIS alerts and communicates these to advisers, departments and beneficiaries

Business and Operation

  • Develops and manages annual operating and recharge budgets for OISS and provides timely, accurate financial status for the current fiscal year and future financial plan
  • Provides regular assessment of OISS programs
  • Collaborates with Buffett finance team to complete budget reconciliation procedures
  • Performs complex financial statement analyses and transaction research
  • Guides OISS responsibility through university budgeting and forecasting processes, reviews budget and forecasting submissions
  • Identifies current and future resource planning and allocation needs and develops, leads, and supervises complex studies and analyses that will assist senior staff in reaching resource planning and allocation decisions
  • Manages day-to-day operations of the Office
  • Represents OISS in the absence of the Director

Outreach and Strategy

  • Works with the Director to strategically advance the role and work of the Office via campus and public outreach
  • Builds and maintains collaborative relationships with internal and external stakeholders to increase program profile, reputation, visibility and support
  • Develops and implements comprehensive, visionary program strategy designed to continually grow and improve program and build internal/external engagement


  • Supervises and oversees the performance of 4-8 staff members
  • Hires and trains employees
  • Provides work direction to OIISSISS staff


  • Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in related field with at least three years of immigration experience in filing F-1, J-1, H-1B, TN, E-3 and/or Legal Permanent Resident cases NU's IRB CITI training before interacting with any participants & must re-certify every 3 years.

Minimum Competencies:

  • Excellent customer relations skills
  • Excellent oral and written communications skills
  • Must take initiative and be self-driven
  • Database management skills

Preferred Qualifications:

  • Master’s degree in related field and at least five to eight years of experience in international oriented work

Preferred Competencies: (Skills, knowledge, and abilities)

  • Fluency in a foreign language

Please apply online at

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.