Director, Study Abroad

Waltham, Massachusetts
May 24, 2022
Jun 24, 2022
Knowledge Communities
Education Abroad
Position Type
Organization Type
College / University

Bentley University

Job Description Summary
Located just 10 miles west of Boston, Bentley offers a unique slate of academic programs that integrate a rigorous business education with the arts and sciences. This melding of disciplines provides a distinctive learning context for its approximately 4,000 undergraduate and 900 graduate students, who develop the critical thinking, creativity, and practical skills necessary to lead successful, rewarding, global careers. Bentley is recognized internationally as one of the United States' leading business universities. Bentley graduates emerge prepared to be a force for sustainable, ethical, and socially responsible business leadership.

The University continues to grow increasingly diverse: 25% of undergraduate students and 21% of graduate students identify as ALANA, and international students account for 15% of undergraduates and 26% of graduate students. With a career-focused student body, 92% of Bentley's graduates acquired at least 1 internship and 71% held 2 or more. Study abroad and other experiential learning opportunities broaden the excellent classroom education. Bentley is consistently included as a leading institution by the Institute of International Education's OpenDoors report for three categories of undergraduate participation in study abroad, mid-length duration of study abroad, and total study abroad.

From its founding as a school of accounting and finance, Bentley has grown to offer 25 majors in business and the liberal arts and sciences. The new, flexible core curriculum launching in Fall 2022 allows for double majoring and more flexibility for transfers and all students to explore thematic areas such as globalization in depth. Under exciting new leadership, Bentley is in the midst of a strategic positioning process to define its ambitious aspirations, and a new Task Force for Comprehensive Internationalization is underway to define and align Bentley's global initiatives more closely with institutional strategy.

Reporting to the Executive Director of International Education, the Director will align study abroad with emerging institutional strategic positioning and comprehensive internationalization planning. The Director leads a team of four staff and works closely with faculty, staff, international partners, providers and students to ensure safe and enriching experiential learning opportunities. The team provides undergraduate and graduate students with faculty-led, semester, academic year, summer, internship, and virtual global learning opportunities. The Director is responsible for ensuring quality of programs, advising services, health and safety, DE&I, and student learning outcomes.

The Director builds upon Bentley's track record of strong student participation in study abroad by building the pipeline of engaged faculty across disciplines, aligning study abroad with curriculum, defining and assessing learning outcomes of study abroad to demonstrate study abroad's impact and contribution to student success.

Essential Duties


  • Promote faculty engagement in international teaching and research
  • Recruit a pipeline of prospective faculty to lead int'l courses. Initiate proposal cycles and design review committee process
  • Partner with faculty in curriculum design for undergraduate faculty-led international courses and graduate Global Business Experiences; Consult on program design, itineraries, risk management, and logistics
  • Develop learning outcomes specific to faculty-led intensive courses and an assessment plan to ensure programs intercultural and global competence,
  • Develop opportunities for international service-learning projects in partnership with BSLCE
  • Design emergency management plans, faculty preparation and predeparture workshops
  • Monitor program budgets and contracts.
  • Enhance policies and procedures for faculty leaders and faculty/staff co-leaders
  • Oversee program promotion, student application cycles, enrollments, student billing, faculty payments, etc.
  • Promote Fulbright and other grant programs to support faculty internationalization and curriculum internationalization
  • Advocate for policies that support faculty and recognize their valuable contributions to comprehensive internationalization


  • Oversee planning and execution of advising operations to ensure effectiveness and efficiency while maintaining high level of student service. Assesses the effectiveness of outreach efforts in educating the student body of their opportunities and resources
  • Lead the team's execution of student application, enrollment, and predeparture processes, maximizing the capabilities of Terra Dotta software
  • Lead team to ensure programs are accessible to a diverse student population. Actively identifies resources and processes to facilitate success of underrepresented students.
  • Define and maintain a program portfolio review process. Assess and refine programs to align with mission of Cronin and Bentley. Ensure programs are academically aligned with Bentley's evolving degree programs, as well as economically sustainable. Identify and develop new program options based on the needs of academic departments and guide staff in these efforts.
  • Play an active role in developing and expanding curriculum integration projects. Serves as a resource to faculty and staff.
  • Oversee exchange and partner institution communication regarding agreement management, exchange balances, disciplinary matters, and emergency preparedness.
  • Lead risk management and crisis response protocols. Participates in Bentley's Emergency Management Team, monitors sources for country specific intelligence, conducts tests of protocols.
  • Forecast annual program enrollments, including exchange balances. Serve as a cost center manager. Provide accurate and timely forecasts of revenues and expenses to Financial Operations


  • Coach, supervise, and evaluate staff.
  • Build and maintain professional relationships with faculty, staff and administrators; Cultivate long-term campus relationships strategically. Strengthen communication and collaboration between the Cronin Office of International Education and its diverse stakeholders.
  • Develop a strong understanding of the academic structure of undergraduate and graduate degree plans and departmental goals to identify opportunities for collaboration and mutual benefit.
  • Provide data and documentation to contribute to executive decision making. Prepare written reports, proposals, and support documentation for internal and external needs.
  • Foster professional development of staff by maintaining a knowledge of current literature, trends, and best practices in international education and higher education administration
  • Represent Cronin Office of International Education in various institutional committees as well as externally, domestically, globally.


  • As assigned, depending on department, internationalization, or institutional needs and priorities

Minimum Qualifications

  • Bachelor's degree and seven to ten years of relevant work experience
  • Knowledge of theory and practice in areas such as pedagogical best practices for effective global learning, student development, cultural adjustment, identity development, experiential learning, and intercultural communication.
  • International program development and management.
  • Excellent planning, organization, and prioritization. Ability to manage multiple projects and competing deadlines.
  • Ability to lead, mentor and grow a team and foster a cooperative, collegial environment.
  • Sound risk management and crisis response coordination.
  • Superior ability to anticipate and address issues; ability to seek and evaluate input, make sound judgments and decisions, and make recommendations using data to senior leaders and peers across departments and divisions.
  • Commitment to diversity, equity & inclusion.
  • Sensitivity to cultural differences; ability to liaise effectively with various constituencies
  • Presentation and public speaking skills to develop and deliver effective messaging internally and externally.
  • Clear and concise verbal and written communication skills with professionalism and persuasiveness.
  • Superb attention to detail.
  • Strong initiative and resourcefulness.
  • Ability to work both independently and contribute as part of a team.
  • Fluency in English.
  • Proficiency with Microsoft Office tools.

Preferred Qualifications

  • Master's or advanced degree in a related field and five to seven years of relevant experience preferred
  • Experience partnering with faculty to develop programs.
  • Experience in staff supervision.
  • Experience in budget supervision.
  • Significant experience studying, living, working, or volunteering abroad and/or experience in roles that involve advising, mentoring, counseling, conducting orientations or other student services or international education roles.
  • TDS software knowledge a plus.

Work Environment

  • Typical office setting with extensive sitting and computer work
  • Ability to travel around campus for meetings and other work related events

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

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