Study Abroad Coordinator (SSP III)

San Francisco, California
see position posting on University HR website
Jun 13, 2022
Jul 13, 2022
Job #514870
Knowledge Communities
Education Abroad
Position Type
Employment Type
Organization Type
College / University

Position Summary

Reporting to the Director of Office of International Programs (OIP), the Coordinator for Study Abroad Student Services provides student advising and promotes study abroad programs. Specific areas of coordination include outreach, application management, pre-departure preparation and orientation, support while abroad, returnee programming, and technology management.

Job Description

Program Management & Administrative

  • Maintain and update study abroad web information, database, CRM and electronic communications.
  • Oversee processing of applications and supporting documentation for study abroad programs.
  • Manage the database/list of study abroad scholarships as well as provide guidance for students in navigating and applying for them, such as but not limited to the Benjamin A. Gilman International Scholarship, Freeman-Asia Scholarship, and Boren Scholarship.
  • Develop visa packages/guides and resources as well as provide guidance to students on the process. Gather and manage program assessment data and successful learning outcomes projects to track and assess data.
  • Assist with the processing of transcripts for returned students.
  • Create outreach protocols, develop material and advising strategies that benefits underserved populations and serve students from diverse backgrounds. Web and Technical Support. 

Outreach & Promotion

  • Present on study abroad to large and small groups.
  • Develop study abroad resources to support students of all identities such as but not limited to DACA/AB 540, LGBTQ+, Black, Latinx, first-generation college students, low income students, transfer students, etc.
  • Coordinate with the campus community to effect the student success initiative through the study abroad process.
  • Promote study abroad programs via marketing/publicity and working with student volunteers.
  • Create and revise recruiting materials.
  • Facilities student communication and advising via social media networks.
  • Support students by establishing and maintaining cooperative working relationship with SF State and CSU faculty, administrators, student organizations, parents/family members, overseas university faculty/staff.
  • Collaborate with academic departments to develop resources for students that support targeted study abroad programs.

Student Advising

  • Advise students on all aspects of the CSU International and SF State Abroad programs. This includes holding information meetings, one-on-one inquiry advising, advising to facilitate the application processes, advising on scholarships/financial aid, advising on program rules and regulations support and advising while students are abroad, post-study abroad program advising.
  • Plan advising events and activities for large and small groups.
  • Back-up ARO. 

Student Leadership Development

  • Lead the study abroad alumni Global Ambassador program and the J-1 International Education Exchange Council (IEEC) Country Ambassadors.
  • Serve as co-advisor to IEEC.

 Other Duties as Assigned


Minimum Qualifications

  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field.
  • General knowledge of the policies, procedures and practices of the program area to which assigned.
  • General knowledge of individual counseling techniques.
  • General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to:
    • analyze complex situation accurately and adopt effective course of action;
    • advise students individually and in groups on complex student related matters;
    • determine appropriate course of action;
    • advise students individually and in groups on complex student-related matters;
    • determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature;
    • interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action;
    • carry out a variety of professionally complex assignments without detailed instructions; and
    • establish and maintain cooperative working relationships with a variety of individuals.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.


Preferred Qualifications

  • Master's Degree in job related field.
  • Proficiency in a second language.
  • Three to five years of related and progressively more responsible or expansive work in an education abroad setting.
  • Experience studying or living abroad for a minimum of one year.
  • Experience and ability to work effectively with underserved populations.
  • Working knowledge of practices, procedures, and activities of a Study Abroad/international Exchange office.
  • Experience in developing and administering study abroad programs.
  • Familiarity with social media strategies as applied to study abroad/international education.
  • Experience in collecting, analyzing and evaluating data.
  • Experience in developing outreach strategies for study abroad programs.
  • Familiarity with study abroad software applications.
  • Knowledge of website development.
  • Ability to work well under pressure and to multitask.
  • Core Competencies – embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective communication skills across a variety of venues.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.


Additional Information


Similar jobs

Similar jobs