Study Abroad Advisor (SSP II)
Reporting to the Director of the Office of International Programs (OIP), the Study Abroad Advisor provides student advising and promotion of study abroad programs. Specific areas of coordination include outreach, application management, pre-departure preparation and orientation, support while abroad, returnee programming and technology management.
Study Abroad Outreach & Promotion
- Promote study abroad programs via marketing/publicity and working with student volunteers;
- Present on study abroad to large and small groups;
- Assist with planning and organizing orientation, workshops and other special events and activities;
- Assist with the creation and revision of recruiting materials; and
- Provide outreach and advising on study abroad to underserved populations and students from diverse backgrounds.
Study Abroad Student Advising
- Advise prospective and current students regarding all aspects of the California State University (CSU) International and SF State study abroad programs, including: application processes; scholarships; program rules and regulations;
- Advise students while they are abroad, and after they return regarding post-study abroad programming;
- Lead informational meetings and one-on-one pre-application advising meetings;
- Support students via working cooperatively with CSU and SF State faculty, staff, student organizations, parents/family members, and overseas university faculty/staff;
- Update various databases (Campus Solutions, PeopleSoft, Horizons) as needed and required;
- Assist with processing applications and supporting documentation for study abroad programs; and
- Assist with the processing transcripts for returned students.
Web & Technical Support
- Maintain and update study abroad web information, databases, CRM and electronic communications; and
- Facilitate student communication and advising via social media networks.
- Working knowledge of the practices, procedures and activities of the program to which assigned.
- General knowledge of the methods and problems of organizational and program management.
- General knowledge of research and interview techniques; and of the principles of individual and group behavior.
- Ability to:
- interpret and apply program rules and regulations
- use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
- obtain factual and interpretative information through interviews
- reason logically
- collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
- advise students individually and in groups on routine matters where required
- recognize multicultural, multisexed and multi-aged value systems and work accordingly
- establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
- and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned
- Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
- Proficiency in a second language.
- Experience studying or living abroad for a minimum of one year.
- Experience and ability to work effectively with underserved populations.
- Working knowledge of practices, procedures and activities of a Study Abroad/International Exchange office.
- Familiarity with social media strategies as applied to Study Abroad/International Education.
- Experience in collecting and analyzing data.
- Experience in supporting outreach strategies for study abroad programs.
- Familiarity with study abroad software applications.
- Knowledge of website development.
- Ability to work well under pressure and multitask.
- Demonstrated ability managing highly sensitive and complex student issues or program-wide Core Competencies – embody the following competencies:
- Bias toward collaboration and teamwork
- Effective oral, written, and nonverbal communication skills
- Customer/Client Focus with an emphasis in problem solving and resolution
- Personal effectiveness and credibility as demonstrate by interpersonal and professional confidence
- Diversity and inclusion
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (i.e. H1-B VISAS).