Enrollment Services Advisor I, International Student Services
International Student Services is seeking an Enrollment Services Advisor I to advise, counsel, and provide support to students with the Office of International Student Services. This position is responsible for processing immigration documents to assist students as they navigate the process of enrolling at Texas A&M University. We are looking for an individual who promotes teamwork and respect for people of diverse backgrounds in the workplace and in all interactions with internal and external clientele. The successful candidate is adept at building strong interpersonal relationships. Our selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA). If you can communicate information effectively and diplomatically, enjoy a fast-paced, and high-volume work environment, we invite you to apply to be considered for this opportunity.
- Document Processing - Serves as a Designated School Official (DSO) and Alternate Response Officer (ARO). Processes immigration requests submitted by international students. Maintains international student records, databases, and other administrative tasks for designated case load. Provides timely processing and compliance with federal regulations such as enrollment and/or employment and adheres to established turn-around times. Serves as a backup liaison for Texas A&M University with U.S. Department of Homeland Security, U.S. Department of State, and other government agencies. Maintains academic records and databases. Provides information and advises departments and external agencies on TAMU policies and procedures for enrollment and academic services activities. Prepares documents and correspondence for internal and external agencies.
- Knowledge and Training - Interprets and maintains knowledge of current federal, agency, state and university policies, procedures and regulations pertaining to international student advising and processing. Assists with the review, revision, and interpretation of complex rules, regulations, procedures and policies relating to immigration. Researches and references Standard Office Procedures, the NAFSA Manual, and current federal regulations when processing documents and advising students.
- Advising - Counsels and advises incoming and current international students and their dependents on issues impacting them such as immigration, employment, personal, financial needs, travel, and taxes. Communicates with current and prospective students via in-person meetings, video conferences, teleconference, email, chat messages, etc. Serves as a backup liaison for international students with campus personnel. Triages and escalates complex matters to the appropriate advisor and/or supervisor as needed. Communicates with current and prospective international students via video conferences, teleconference, email, chat messages, etc. Provides information and advising departments and external agencies on TAMU policies and procedures for enrollment and various international student services activities. Specializes in a specific discipline within enrollment and academic services.
- Customer Service - Assists the customer service team with telephone, email, digital/social media or walk-in appointments as needed. Works closely and serves as a point of contact for incoming and current students and their families by providing information on immigration, employment, personal, financial needs, travel, and taxes that may require researching and consolidating data. Exercises independent judgement to resolve problems regarding student records and/or accounts.
- Presentations, Programming and Travel - Plans, develops, and implements programs, events, and activities to recruit and/or educate current and prospective students, parents, departments, or external agencies. Responds to inquiries about program, events, and seminars, and workshop offerings. Serves as a liaison for international students to campus departments, community members and other organizations. Delivers informational workshops, trainings, and seminars on specialized topics under the enrollment and academic services. Travels occasionally off campus to fulfill office business responsibilities. Performs other duties as assigned.
Required Education and Experience:
- Bachelor’s degree or equivalent combination of education and experience
- One year of related experience in financial aid, international services, business services, registration, enrollment, admissions, or related area
Required Knowledge, Skills and Abilities:
- Working knowledge of spreadsheet, word processing, database, and presentation software programs
- Verbal and written communication skills
- Customer service skills, interpersonal skills, and detail oriented
- Ability to work individually or as a team
- Ability to organize and make decisions
- Ability to relate well with a diverse student population
- Ability to comprehend and communicate technical information effectively and diplomatically
- Ability to multi-task and work cooperatively with others
Other Requirements or Other Factors:
U.S. Citizenship or Legal Permanent Resident as required by federal regulations for certification as a Designated School Official and Alternate Responsible Officer. Must be willing to work some evenings, weekends, and holidays. Must be willing to work on- and off-campus. The individual in this position is required to handle Protected Health information (PHI) as defined by HIPAA regulations. The individual is required to handle PHI in accordance with A&M System policy and is further required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s employment, and on an as-needed basis thereafter. Travel is required.