International Enrollment Management, International Student and Scholar Services, Other International Education Opportunities
4 Year Degree
Terra Dotta is seeking an ISSS Client Support Specialist who has SEVIS experience and has worked in an International Student & Scholar Services office. This is a full-time position in Terra Dotta’s Chapel Hill, North Carolina office. If not local to Chapel Hill, remote work will be considered.
The Client Support Specialist will provide training, answer questions, create documentation, resolve software problems, and work with developers to test and support new versions of Terra Dotta Software (TDS).This person is a self-starter, who can establish a strong, positive rapport with staff at client institutions and thrive in a fast-paced, dynamic, growing business.
Communicate with clients through web portal, email, video conference and/or via telephone
Independently resolve clients' support inquiries by reviewing and clarifying issue reports, searching the knowledgebase for solutions, communicating solutions to clients and escalating issues to more technical staff when necessary
Support clients with their ongoing use of Terra Dotta Software through answering how to questions, training, consulting, and maintaining documentation
Make recommendations to clients about effectively using the software to manage their unique workflow requirements
Maintain client database. Keep records of client interactions and transactions, recording details of inquiries, comments, and updates to client accounts
Research technical materials confer with coworkers, and replicate issue reports in a test environment to investigate and resolve problems or to provide information required by technical staff to resolve client issues
Work with the Product Development team to plan, test, and release new versions of the software
Present training webinars throughout the year and lead sessions at user conferences
Experience with Salesforce application is preferred
Experience with TDS is preferred
Thank you for your interest in Terra Dotta!
To comply with Federal law, Terra Dotta participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
Terra Dotta LLC is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
Telecommuting is allowed.
About Terra Dotta, LLC
Terra Dotta Software is used by over 600 higher-education institutions. Terra Dotta offers an exciting workplace dealing with education institutions around the world and working with staff who have worked, lived, and studied abroad. Based in Chapel Hill, NC, Terra Dotta is a growing company providing application and enrollment management software to universities and program providers throughout the United States, Europe and Australia. Terra Dotta software is used by university offices that provide study abroad, international student services, and staff/faculty travel registries.