Education Abroad, International Education Leadership, Other International Education Opportunities
4 Year Degree
Member of the IFR management team. S/he will oversee all IFR enrollment, customer service, CRM, database management and website program management. Other duties as required.
Manage all IFR online and off-line enrollment activity
Manage all customer relations, lead management, using current and new workflows
Act as a web master for the main IFR website, including loading and removing programs.
Manage IFR customer database
Attend professional conferences and study abroad fairs and represent the IFR effectively and efficiently.
Support smooth and effective management of office operations.
Manage all online student orientations
Oversea creation and distribution of all pre departure documentation and procedures
Manage partnerships with Study Abroad departments at universities across North America
Manage relationships with Academic school of record for grade and transcript submission
Special projects with the Executive Director
Bachelor degree from an accredited university, preferably in Communications or Business Management.
2 years of work experience in the Study Abroad industry.
2 years of work experience in direct customer service.
1 year experience of working with enrollment database. Familiarity with TerraDotta is a plus.
1 year experience working with WordPress website management system.
2 years of work experience working with CRM system. Familiarity with Salesforce is a benefit.
1 year experience working with VOIP systems. Familiarity with MightyCall is a benefit.
1 year experience of working with mass SMS systems.
1 year experience working with email marketing system. Knowledge of Mailchimp is a benefit.
Demonstrated computer skills that include Excel (or similar spreadsheet software), Word and PowerPoint (or similar presentation software) and Adobe Suite (Photoshop and InDesign).
Demonstrable commitment to promoting and enhancing research-based learning with the ability to work in a collaborative, dynamic, team-oriented work setting.
Strong interpersonal skills.
Strong attention to details.
Ability to work effectively with a broad range of internal and external constituents including students, employers, alumni, faculty, and staff.
Excellent presentation, written and verbal communication skills in English. Must be able to draft professional formal correspondence for communicating with students, parents, faculty and university administration staff.
Ability to work accurately under time pressure and to handle multiple responsibilities at one time; ability to multi-task.
Ability to work independently and be creative; drive to solve problems even when difficult.
Ability to work nights and/or weekends as required.
Willingness and ability to travel to off-site locations that may not be accessible via public transportation and may be in remote, difficult locations to reach and work.
Willingness to work in a dynamic, evolving and ever changing work environment.
Must have valid driver’s license
Familiarity with Google Analytics or similar web-based analytics systems
Familiarity with Online conference software – the IFR is using Zoom
Past participation in a field school in any discipline
In addition to English, speak one more language fluently
Traveled significantly outside the US
Knowledge of Access, FileMaker or similar database software
Knowledge of Tableau or similar data visualization software
About Institute for Field Research
The Institute for Field Research is a rapidly growing, independent nonprofit organization that supports academic field research. Created by academics to support scholarly field research work, the IFR is operating under three principles: (1) Teaching through engagement with primary research; (2) Rigorous annual peer-review of each program by our Academic Board, constitute of leading scholars from universities across the world; and (3) Strong emphasis on academic & pedagogic excellence.
The IFR initially focused on archaeology. We are now expanding to other disciplines, including Geology, Paleontology and Environmental Studies. Our goal is to advocate for research-based programs in all disciplines that require field training as part of degree requirements.