Under general direction of the Associate Director for Student Services, with latitude for independent judgement, provides immigration sponsorship and related services for over 4500 currently enrolled and recently graduated F-1 and J-1 international students and their dependent family members. Advises on a wide variety of complex immigration, academic, cultural, and personal issues. Working in conjunction with the ISO Student Services team, offers coordinated support for international populations throughout the University and the academic units and departments that host them. Manages a large, diverse caseload throughout the student lifecycle, including pre-arrival, enrollment, and up to 3 years beyond degree completion. Develops and delivers various orientation events, workshop presentations, online resources, and other programs and tools. Represents the ISO and the University within various internal committees and externally to government agencies and off-campus organizations. Maintains a creative, helpful, and pragmatic approach to address individual case needs and broader trends within the University community.
Immigration Regulatory Compliance
Serve as F-1 Designated School Official (DSO) and J-1 Alternate Responsible Officer (ARO) on behalf of University.
Negotiate routine to more complicated case resolution with officials of various US government agencies.
Evaluate and process sponsorship requests for new students, including visa determination for visiting activities.
Determine eligibility for off-campus employment and authorize or recommend qualified work permissions.
Analyze relevant personal, program, and travel information to ensure UR compliance with required reporting.
Advocate and provide direction for various travel needs, including US visas, entry processing, and status issues.
Determine appropriate visa category for visiting populations and coordinate with hosting & Global departments.
Ensure institutional SEVIS compliance by adhering to government reporting requirements and deadlines.
Immigration Advising and Counseling
Advise students on complex immigration requirements, permissions, benefits, applications, and procedures.
Counsel students facing various personal issues (social, academic, cultural, financial, health, taxation, etc.); Anticipate potential immigration consequences or opportunities and make appropriate resource referrals.
Instruct students on the Social Security Number application process and facilitate enumeration activities.
Advise on basic Federal tax reporting for Non-Resident Aliens and the GLACIER Tax Compliance system.
Offer instruction on logistical needs, such as US Social Security Numbers, insurance, and tax reporting tools.
Advise dependent spouses/partners and children on immigration permissions, responsibilities, resources, etc.
Provide information and resources to other international students not requiring UR immigration sponsorship.
Institutional Policy and Practice
Maintain a working knowledge of current academic and administrative policies specific to each University school/unit and provide accurate interpretation of immigration regulations within those multiple contexts.
Develop, articulate, and adhere to internal guidelines for regulatory interpretations, office practices, etc.
Train new UR administrators and departmental contacts on ISO requirements, forms, services, etc.
Cultivate a detailed and current knowledge of immigration regulations, government policy, and legal resources through regular review of published guidance and professional network communications.
Contribute to institutional reporting needs and accurate database maintenance for ISO-sponsored students.
Program Development and Service Delivery
Facilitate mandatory Immigration Check-In processes and initial SEVIS registration for new arrivals.
Develop and deliver orientation program content and presentation materials for all University schools/units.
Plan for orientation events and logistics and execute various transition support services for new students.
Design and implement ongoing programs, instructional workshops, online video tools, and other resources.
Liaise and collaborate with campus offices and community groups to support UR international populations.
Monitor and report on various participation metrics in services and events offered throughout the year.
Assist Associate Director in coordination of ongoing ISO activities, including other duties as assigned.
Communications and Outreach
Develop and edit content for ISO newsletter, website, email blasts, social media, & other communication means.
Prepare and update forms, handouts, publications, and data collection tools, as needed.
Manage scheduled advising hours at satellite office location(s) for remote student populations.
Respond to inquiries and service requests from University academic units and administrators.
Attend professional conferences and training in the field of immigration and international education.
Bachelor’s degree and 1-2 years of relevant experience; or an equivalent combination of education and experience. Master’s degree preferred, along with knowledge of current F-1 and J-1 regulations, SEVIS, and familiarity with the sunapsis® International Office Module. Excellent communication, interpersonal, and organizational skills are required. Ability to work both independently and as a constructive, collaborative member of team efforts, internally and across multiple academic units. Must possess well-developed research, analytical, writing, and presentation skills. Proficiency with Microsoft Office applications is necessary, and experience or comfort in learning new applications. Experience with cross-cultural exchange and/or studying or working overseas is strongly preferred.
Internal Number: 216646
About University of Rochester
The University of Rochester is one of the country's top-tier research universities. Since its founding in 1850, the University has transformed the city, the region, the nation, and the world. As an increasingly global institution, we draw students from all over the world, compete internationally for the most talented faculty, and establish international research partnerships. The International Services Office sponsors over 4500 international students (representing more than 25% of enrollment) and nearly 500 scholars from over 130 different countries. Our office provides immigration and related support services to the University's international community throughout all academic units. We focus on helping individuals to reach their educational and professional goals, while maintaining compliance for the University.The University of Rochester:Learn, Discover, Heal, Create -- and Make the World Ever Better.