Education Abroad, International Enrollment Management, Other International Education Opportunities
4 Year Degree
Under the supervision of the Program Manager, the Program Specialist supports professional exchanges between U.S. host companies and international students and young professionals for Train USA’s 4300 Intern and Trainee programs annually. The Program Specialist educates external stakeholders regarding Cultural Vistas’ programs and services and the mission of the J-1 Exchange Visitor Program; evaluates exchange visitor applications for admission to Train USA; manages client relationships; and provides hosts and participants support throughout their programs. The Program Specialist serves as an Alternate Responsible Officer (ARO) for DHS’s SEVIS database.
Essential Duties and Responsibilities:
Manages the application process and provides guidance and support for host companies and approximately 350-400 participants:
Evaluates visa sponsorship applications to determine compliance with J-1 visa regulations, as well as internal CV policies;
Ensures that the program provides robust and meaningful training opportunities that are in line with the participant’s educational and professional experience;
Assists host companies in the development of training programs by synthesizing information and succinctly expressing the goals and objectives of the program in a training plan
Monitors SEVIS deadlines and collaborates with supervisor to ensure accurate records;
Serves as an Alternate Responsible Officer for U.S. government database (SEVIS) to issue visa sponsorship documents and update and maintain participant records.
Monitors SEVIS deadlines and reports, as well as participant arrival information;
Prioritizes tasks with attention to deadlines and customer expectations in a high-volume, time-sensitive and client-focused environment
Responsible for sending invoices and tracking payments.
In consultation with supervisor, arbitrates issues between participants and host companies.
Stays abreast of expected departmental growth/decline in program numbers, as well as budget projections.
Collaborates on miscellaneous projects, key to program impact and departmental success (For Example: composing external communication pieces, developing participant resources, hosting participant events, assessing internal efficiencies, etc.)
Client Relationship Management
Responsible for managing and growing a client portfolio of host companies from across the U.S., ranging in size, industry and sensitivity;
Educates companies, participants, partners and attorneys on the J-1 visa regulations, purpose of Exchange Visitor Program, and CV application process and sponsorship services;
Maintains regular communication with host companies, participants, immigration attorneys and Cultural Vistas’ partners including regular check-ins via phone, email, and in-person to ensure high quality and consistent customer service;
Utilizes knowledge of client portfolio to develop and implement plan to proactively cultivate new opportunities with clients; expand participation across Cultural Vistas’ programs; and creatively promote additional services or offerings
Articulates our organizational programs and promotes the benefits of the J-1 intern/ trainee program as well as other Cultural Vistas’ programs to diverse audiences through professional presentations
Supports departmental efforts to recruit new opportunities/programs through lead cultivation and tracking, proactive outreach, phone consultations and meetings, research, data collection and reporting
May periodically conduct local site visits to ensure companies meet program requirements, participants are having a positive experience and to promote Cultural Vistas’ services
Develops and maintains an advanced knowledge of J-1 visa regulations application requirements and Cultural Vistas policies in order to properly represent Cultural Vistas throughout the process and at events
Develops and maintains industry knowledge by seeking out educational workshops, classes and related publications.
Takes pro-active approach to improve business functions and workflow within department.
Work in accordance with the mission, goals, values and strategic direction of Cultural Vistas.
Ability to comfortably and confidently represent organization in a professional manner in meetings, events, presentations and calls with various stakeholders;
Effectively communicates, both verbally and in writing, with supervisors, colleagues, external stakeholders and people of diverse backgrounds
High level of concern for providing exceptional customer service
Ability to multi-task, to prioritize workload, to organize, and to make decisions in a deadline sensitive environment
Must possess extraordinary attention to detail for records and compliance responsibilities including internal policies and standard operating procedures
Demonstrated ability to anticipate outcomes and problem solve
Demonstrated ability to maintain proactive, flexible, inventive approach
Ability to exhibit a collegial attitude and excel within a collaborative team working environment
Strong personal commitment to continual professional development
Interest in and commitment to cultural exchange and the mission of Cultural Vistas
Foreign language skills a plus
Computer Equipment and Software Experience Required:
Must be proficient in Microsoft Suite products. Prior CRM and SEVIS experience a plus.
Education and Experience Required:
Education: Bachelor’s Degree, Master’s degree a plus
Minimum of 3 years of previous client relations management, customer service, account management and program management experience required.
Prior international and/or educational experience strongly preferred.
Physical Demands of Position:
Domestic and international travel may be required. Work on weekends, holidays, and evenings may be required.
Additional Salary Information: 20 PTO Days for first 1-3 years (increases after)
Flexible Work Arrangement Schedules (35 Hour Work-Weeks)
TransitChek Commuter Benefits
FSA (Flexible Spending Account)
Long-term Disability Insurance
403(b) Retirement Savings Plan
About Cultural Vistas
Cultural Vistas is a nonprofit 501(c)(3) organization that annually serves more than 5,000 students, professionals, and emerging leaders through career-focused international internships, educational study tours, language immersion, and cultural exchange programs in the United States and around the world. We are always looking for talented individuals with fresh ideas, new perspectives, and the capacity to advance our programs and services. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!Cultural Vistas is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.